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8.0 - Install fails because it cannot install pre-requisite components

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Article ID: 52406 - Last Review: January 8, 2016

PROBLEM

The 8.0 Installer fails to install pre-requisite components. 



SYMPTOMS

The installer logfile displays an error like the following:

Error: 2015-Dec-23 15:00:26.529   The operation has exceeded the timeout without completion.    ()
Error: 2015-Dec-23 15:00:26.531   Exception caught while attempting to deploy package:
--- Start Exception Stack ---
System.Exception: The operation has exceeded the timeout without completion.  Please check that your firewall is disabled and check log for more details.

   at prairieFyre.Installer.Core.Actions.ChocolateyInstaller.Process() in e:\TeamBuild\CCS\8.0.0.0_Deployment\src\Source\Applications\pfInstaller\prairieFyre.Installer.Core\Actions\ChocolateyInstaller.cs:line 87
--- End Exception Stack ---
 ()
Info: 2015-Dec-23 15:00:26.531   Finished ChocolateyInstaller          ()

 



CAUSE

Either a firewall or network condition is preventing the installer from downloading the needed files for pre-requisite installation. 



RESOLUTION

Use the Offline Install procedure as described in the MiContactCenter_Installation_and_Administration_Guide.pdf document.



APPLIES TO

MiCC Version 8.0 and newer 

Keywords: install installation fail fails error firewall pre-requisite components


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