ALM0142 - SMS connection creation error
Article ID: 52391 - Last Review: December 11, 2015DESCRIPTIONWe were unable to create the connection object internally in the SMS service. This could either mean that the file Sms.Providers.Twilio.dll...
View ArticleALM0144 - Invalid SMS service configuration
Article ID: 52393 - Last Review: December 11, 2015DESCRIPTIONThere is a general error with the SMS service configuration. This is not related to a specific connection, and means that likely all...
View ArticleActive Directory Authorization - Unable to log into any applications
Article ID: 52394 - Last Review: December 11, 2015PROBLEMAfter installing MiCC and configuring it to use Windows Authentication (AD Auth), you are unable to log into any of the MiCC applications....
View ArticleSQL Views - Advanced Data Access Guide
Article ID: 51133 - Last Review: December 15, 2015SummaryThe following guide provides information about SQL Views.The SQL Views are already installed as part of the CCM. The ZIP file attached is a...
View ArticleHowTo - Make a Client Update Package to be deployed manually
Article ID: 52010 - Last Review: December 15, 2015PROBLEMWhen applying an update to the Enterprise Server that includes adjustments to the Client software, the server will (by default) try to push the...
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HOWTO - How to manually update the Client Component Pack applications
Article ID: 51439 - Last Review: December 15, 2015PROBLEMOn a computer where you have just installed the Client Component Pack, when you attempt to start Ignite, it does not start. You may see a...
View ArticleHotFix KB319188 - Calls dissapearing from IVQ monitor during transfer scenario
Article ID: 52395 - Last Review: December 15, 2015PROBLEMWhile calls are being transferred between queues at end of day, some calls were disappearing from the IVQ monitor. This HotFix adds protection...
View ArticleIVR - Pre-programmed holidays do not compensate for landing on a weekend
Article ID: 52396 - Last Review: December 16, 2015PROBLEMPre-programmed holidays in IVR do not compensate for landing on a weekend.For example, Boxing Day (December 26th) 2015 lands on a Saturday. As...
View ArticleInstaller fails on Component Visual C++ 2010 Runtime Libraries (x86)
Article ID: 51696 - Last Review: November 19, 2013PROBLEMInstaller fails on Component Visual C 2010 Runtime Libraries (x86) SYMPTOMSThe Installer fails with the following error: Component Visual C...
View ArticleHotFix KB319939 - Some calls are being processed by IVR with incorrect ANI...
Article ID: 52397 - Last Review: December 21, 2015PROBLEMSome calls were being processed through IVR which had incorrect ANI and DNIS information. SYMPTOMSThe ANI and DNIS information being processed...
View ArticleMiCC 8.0 Upgrade - After aborting an upgrade to MiCC 8 before file-copy, the...
Article ID: 52398 - Last Review: December 22, 2015PROBLEMDuring an upgrade to MiCC Version 8.0, the installer advises of a pre-requisite issue and you cancel. When you attempt to launch the previous...
View ArticleIn Citrix environment, the Contact Center Client continually steals focus in...
Article ID: 52399 - Last Review: December 22, 2015PROBLEMIn a Citrix environment, users cannot use the Citrix Connection Center application to control their running applications because the Contact...
View ArticleManual configuration change to a MiContact Center service does not take...
Article ID: 52400 - Last Review: December 22, 2015PROBLEMWhen making a manual configuration change to a MiContact Center service configuration file (eg: 7.Services.EnterpriseServer.exe.config) you save...
View ArticleHowTo - Merge Nuance Licenses
Article ID: 52401 - Last Review: December 22, 2015INFORMATIONThe Nuance license manager only supports a single license file. If you require additional TTS or ASR ports for the same licensing server,...
View ArticleAfter restoring a backup which contains SMS configuration, the SMS service...
Article ID: 52402 - Last Review: December 22, 2015PROBLEMAfter restoring a backup which contains SMS configuration, the SMS service does not receive the updated configuration information. RESOLUTIONTo...
View ArticleWorkforce Management Connector settings are lost from YourSite Explorer after...
Article ID: 52403 - Last Review: December 23, 2015PROBLEMAfter upgrading your MiContact Center software, the WFM Connector settings in YourSite Explorer are lost. CAUSEThe WFM Connector was originally...
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Multimedia Ignite - New button to convert original content to editable format
Article ID: 52404 - Last Review: December 23, 2015INFORMATIONIn some cases, the formatting of an original message could cause issues when trying to edit it in Ignite. In order to ensure full control,...
View ArticleHotFix KB320774 - Classification Codes intermittently don't peg on Agent...
Article ID: 52405 - Last Review: December 29, 2015PROBLEMIntermittently some Classification codes were not pegging in Agent Account Code Compliance reports. RESOLUTIONThis HotFix is to be installed...
View Article7.0 MCC - Excel query is failing in the multimedia subroutine OR DB Provider...
Article ID: 52104 - Last Review: January 26, 2015PROBLEMYou use Excel as a database provider for multimedia workflows (email, chat, etc), the Excel Query is failing due to "SEHException" in the Routing...
View Article8.0 - Install fails because it cannot install pre-requisite components
Article ID: 52406 - Last Review: January 8, 2016PROBLEMThe 8.0 Installer fails to install pre-requisite components. SYMPTOMSThe installer logfile displays an error like the following:Error: 2015-Dec-23...
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