SYMPTOM
License Update Failing
When performing a MiCC License update you receive one of the following errors
Update Failed “Unable to save the license certificate” - (Version 7.x)
(version 7.x screenshot)
"The current license is valid but could not be updated" - (Version 8.x)
(version 8.x screenshot)
REASON FOR ERROR
System cannot modify the ccmv5.dlsc license file in <micc installation directory>\ccm
ROOT CAUSES
- Current logged in user is not the same user under which the initial installation of MiCC was performed
- Current logged in user does not posses administrator rights.
- Windows NTFS security permissions on the license certificate file do not allow modification by currently logged in user.
- License file has read-only attribute enabled
RESOLUTION(S)
Launch the MiContact Center Licensing Wizard “as administrator”
- click on Start, Mitel
For all versions 7.x and below:
- right-click on the MiContact Center Licensing Wizard and choose “Run as administrator”
- perform your license update
For version 8 and above
- right-click on the MiCC Setup and choose “Run as administrator”
- Click on the "Update License" box
- perform your license update
If the above resolution fails, and you are not logged into the same user account that performed the MiCC installation,
- Using Windows Explorer, navigate to <micc installation directory>\ccm
- Ensure the file attribute READ-ONLY is NOT set on the license certificate file ccmv5.dlsc
- Modify the security permissions for the file ccmv5.dlsc to include full control for the user account you are logged in as, or alternatively, the user EVERYONE
- Microsoft KB on how to modify file permissions https://msdn.microsoft.com/en-us/library/bb727008.aspx
- launch the licensing wizard and perform your license update.
AFFECTED VERSIONS
- all
KEYWORDS
License update wizard certificate error ccmv5.dlsc