8.0 - How to apply AMC licenses included with your MiCC Bundle
Article ID: - Last Review: , 2016PROBLEM SYMPTOMS CAUSE RESOLUTION APPLIES TO Keywords:
View ArticleHotFix KB319897 - Discrepancies in number of ACD calls handled between...
Article ID: 52409 - Last Review: January 13, 2016PROBLEMWhen comparing Performance and Event reports, the number of ACD calls were not lining up.RESOLUTIONThis HotFix must be installed onto MiCC...
View ArticleNo data in reports for attendant consoles being tracked as extensions
Article ID: 50392 - Last Review: January 13, 2016SYMPTOMS - You are tracking Attendant Condsoles as extensions but are reciving no data or no inbound data- You are sending down the Attendant console...
View ArticleMiCC for Microsoft Lync - Agents become 'stuck' after applying a...
Article ID: 52410 - Last Review: January 15, 2016PROBLEMWe do not recommend making configuration changes on the Front End media server in YourSite Explorer during working hours. If configuration...
View Article8.0.0.0 - Detailed Release Notes
Article ID: 52411 - Last Review: January 15, 2016INFORMATIONThe attached document contains the Detailed ReleaseNotes for MiContact Center Version 8.0.0.0. APPLIES TO8.0.0.0Keywords: DRN Detailed...
View ArticleHotFix KB321835 - MiCC4Lync - Queue Answer Spectrum reports shows calls...
Article ID: 52412 - Last Review: January 20, 2016PROBLEMQueue Answer Spectrum reports shows calls answered within the time to meet Queues SLA goals but Queue Performance by Period shows calls not...
View ArticleWorkforce Management data incomplete - How to recover missing data
Article ID: 52413 - Last Review: January 20, 2016PROBLEMYou find that some data is not being collected correctly by the WFM Connector. SYMPTOMSOccasional agent interval data is missing from FTP data...
View ArticleSQL Licensing requirements for use with MiContact Center
Article ID: 52414 - Last Review: January 20, 2016INFORMATIONSQL Express does not require user licenses. When a customer grows beyond the limits of SQL Server Express, the customer must purchase user...
View ArticleCompatibility by version
Article ID: 51491 - Last Review: , January 25, 2016INFORMATIONThe following tables show what versions of .NET, IE, SQL, Windows (Server), and Windows (Client) are supported by version of prairieFyre...
View ArticleSupported 3300 ICP releases by CCM versions
Article ID: 51183 - Last Review: January 25, 2016INFORMATIONBelow is a table displays the supported MiVoice Business (3300) software versions for MiContact Center by version. Using an unsupported...
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License update wizard fails to save certificate - How to resolve license...
SYMPTOM License Update FailingWhen performing a MiCC License update you receive one of the following errorsUpdate Failed “Unable to save the license certificate” - (Version 7.x) (version 7.x...
View ArticleSample and Default Workflow Files
Article ID: 52212 - Last Review: January 27, 2016SUMMARYIn some cases the default and sample workflow files are not available for IVR Routing. If you are missing the default workflows for UPiQ,...
View ArticleHotFix KB285893 - Service performance issues, CPU usage pinning at 100% for...
Article ID: 52416 - Last Review: Feb 1, 2016PROBLEMMiCC services were using excessive CPU for one site, resulting in the CPU usage pinning at 100% until server reboot. RESOLUTIONThis HotFix is to be...
View ArticleHotFix KB320611 - MiTAI Proxy not starting properly during performance testing
Article ID: 52417 - Last Review: February 1, 2016PROBLEMDuring performance testing with a configuration that had 1400 queues, the MiTAI Proxy service was unable to start. This resulted in calls not...
View ArticlePBX programming related error messages for CCC softphone
Common CCC softphone error codes related to PBX programming ProblemWhen attempting to start the softphone, you get the following errorError type: eCommsErrorError code: -1Operation:...
View ArticleIgnite - Set default font and size
Article ID: 52099 - Last Review: February 8, 2016PROBLEMYou are looking to set the default Font and Font Size for all your Ignite clients. Note that the steps are slightly different depending on...
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Historical Data Purge Tool - What to do when the SQLExpress database has...
Article ID: 50933 - Last Review: February 8, 2016SUMMARYIf SQL Express is used in the CCM/IQ environment, it imposes a 4gb capacity (or 10gb for SQLExpress 2008 R2) to each database. After a certain...
View ArticleCitrix Products and Supported versions
Article ID: 51779 - Last Review: February 9, 2016INFORMATIONThe following chart outlines supported Citrix products and the corresponding supported versions and prairieFyre releases. Please contact...
View ArticleHotFix KB321873 - Some IVR ports in Ring-No-Answer state.
Article ID: 52419 - Last Review: February 1, 2016PROBLEMSome IVR ports are becoming stuck in a Ring-No-Answer state.RESOLUTIONThis Hotfix must be installed onto MiContact Center Version 7.1.3.1, and a...
View ArticleHotFix KB321068 - Agent showing as Logging in and Out at same time, and UI...
Article ID: 52418 - Last Review: Feb 1, 2016PROBLEMThis HotFix addresses two issues:Agent Event by Period reports were showing a Login event two seconds before the Logout event.When selecting an...
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