NOTE: Contact Center Client Chat is now a return to service only product. For more information, please see the following article: http://micc.mitel.com/kb/KnowledgebaseArticle52309.aspx
PROBLEM
Your site is using CCC chat, but some client computers also have Microsoft Lync installed. In version 7 of the MiContact Center software, we auto-detect if Lync is present and set the CCC Chat to Lync Integration by default. In a mixed environment (where some people have Lync and others don't) you may want to use CCC Chat so that everyone can communicate. In order to disable Lync integration, a configuration change is required.
Skype-for-Business / Lync integration can also cause issues with CCC Profiles not loading properly. Users can create and save new user profiles in CCC, but when attempting to re-open these previously saved profiles, the profile does not open / comes up blank. No errors or warning are displayed. "Loading Profile" dialog appears momentarily and then disappears.
INSTRUCTIONS
1. On the Enterprise Server, go to [InstallDir]\CCM\Services\ConfigService\ and open the GlobalAppSettingsEditor application file. (You may need to right-click on it and "Run as administrator".)
2. Type in the following information, exactly as shown.
NOTE: The values are case- sensitive; DO NOT use the drop-down boxes, as the values in the drop-down boxes do not have the proper case, and will not work.)
- Application: ContactCenterClient.exe
- SectionGroup: AppSettings
- Name: UseCccChatOnly
- Value: true (this is case sensitive)
- Description: Enter a description here of why the change is being made. NOTE: There must be a value entered in this field to save.
3. Click Save.
NOTE: It can take 1 to 5 minutes for this value to save. Wait for the confirmation message before closing the GlobalAppSettingsEditor.
APPLIES TO
7.x
Keywords: CCC Lync mixed Chat Profile not loading blank