Configuring Contact Center Client to use CCC Chat in an environment with Lync...
Article ID: 52084 - Last Review: July 22, 2015NOTE: Contact Center Client Chat is now a return to service only product. For more information, please see the following article:...
View ArticleCCM/IQ/IVR/VWM Simplified Licensing Matrix
Article ID: 51101 - Last Review: February 23, 2016SUMMARYThe attachedfiles contain a Matrix for CCM Enterprise Edition, CCM Business Edition, IQ, and IVR/VWM license options in a simplified manner....
View ArticleDetailed Release Notes - 8.0.0.1
Article ID: 52420 - Last Review: February 24, 2016INFORMATIONThe attached document contains the detailed release notes for MiContact Center Version 8.0.0.1 APPLIES TOMiCC 8.0.0.1 Keywords: DRN release...
View ArticleQueue Real-time statistics inaccurate: SMDR Parsing Error [BadDataField]
Article ID: 52421 - Last Review: February 29, 2016** Please note that this article may be updated throughout the day as new information is reported from active issues. Please ensure to refresh the...
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HOWTO - How to manually update the Client Component Pack applications
Article ID: 51439 - Last Review: February 29, 2016PROBLEMOn a computer where you have just installed the Client Component Pack, when you attempt to start Ignite, it does not start. You may see a...
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MCC - A Voice call, and a Multimedia item are both delivered to an agent when...
Article ID: 52422 - Last Review: March 3, 2016PROBLEMAn agent who's workload is configured to prevent a voice call and a multimedia item from being taken simultaneously is delivered items from both...
View ArticleMiCC Version 8.0.0.0 or 8.0.0.1 downloaded before March 3rd, 2016 -...
Article ID: 52423 - Last Review: March 3, 2016PROBLEMThe elasticsearch component downloaded through the chocolatey server during an upgrade, repair, or fresh install of MiCC, was upgraded on the...
View ArticleReports failing when being generated with Excel installed
Article ID: 51258 - Last Review: March 4, 2016PROBLEMReports failing when being generated with Excel installed.SYMPTOMSReports will show in the inbox as failed.Error 2/2/2016 9:37:42 AM...
View ArticleDetailed Release Notes - 5.10.9.0
Article ID: 52424 - Last Review: March 4, 2016INFORMATIONThe attached document contains the Detailed ReleaseNotes for MiContact Center for Skype Version 5.10.9.0. APPLIES TO5.10.9.0Keywords: DRN...
View ArticleALM0021- Data Filing IO Problem
Article ID: 51363 - Last Review: November 24, 2011DESCRIPTIONThis alarm is triggered when the system detects a problem writing files to the hard drive of the prairieFyre CCM...
View ArticleClient and Server Port Requirements
Article ID: 51887 - Last Review: March 7, 2016SUMMARYThe following article contains a list of the ports required by the Contact Center Solutions suite. This information is useful for IT Administrators,...
View ArticleCFG0046 - There was a problem with the supplied MiXML login information
Article ID: 52425 - Last Review: March 7, 2016DESCRIPTIONThe credentials you have supplied to connect to your media server are invalid or the MiXML service is not started. Check your username and...
View ArticleEvent and Alarm Descriptions
Article ID: 51286 - Last Review: March 7, 2016TABLE OF CONTENTCCM displays error and event messages to inform you of successful and unsuccessful operations. A subset of the error and event messages...
View ArticleHowTo - Check the sizes of individual tables in SQL
Article ID: 52426 - Last Review: March 9, 2016PROBLEMYour CCMData SQL database is growing, and you want to identify which table or tables are accounting for the size. RESOLUTION1. Download the attached...
View ArticleDetailed Release Notes - 7.1.3.2
Article ID: 52427 - Last Review: March 11, 2016INFORMATIONThe attached document contains the Detailed Release Notes for MiContact Center Version 7.1.3.2 APPLIES TOMiCC 7.1.3.2 Keywords: detailed...
View Article8.0 - How to apply AMC licenses included with your MiCC Bundle
Article ID: 52408 - Last Review: , 2016INFORMATIONThe attached document contains information about applying AMC licensing included with your MiContact Center bundle.APPLIES TOMiCC 8.X Keywords: AMC...
View ArticleALM0031 - Data Link
Article ID: 51373 - Last Review: March 17, 2016DESCRIPTIONThis alarm indicates communication problems between the MiContact Center server and the PBX that it is communicating...
View ArticleIVR prompts or RADs not playing
Article ID: 52428 - Last Review: March 18, 2016PROBLEMPrompts cease to play on certain IVR ports when using an MSL based MiVB platform. Ports start to return RNA (ring no answer warnings). Ultimately...
View ArticleEMail server configuration - Google Apps for Business
Article ID: 51960 - Last Review: March 24, 2016CONFIGURING YOUR GOOGLE APPS FOR BUSINESS ACCOUNTTo create a new userNOTE: Google charges based on number of users, so creating new accounts will increase...
View ArticleHowTo: Recreate the PFDSCACHE files safely
Article ID: 51892 - Last Review: March 24, 2016INFORMATIONUnder some circumstances deleting the PFDSCACHE is recommended in order to clear the cached data. In order to do this safely, we recommend...
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