Article ID: 51286 - Last Review: March 7, 2016
Keywords: Event Descriptions Alarm
TABLE OF CONTENT
CCM displays error and event messages to inform you of successful and unsuccessful operations. A subset of the error and event messages have been assigned unique ID numbers in the form ABC####
| ALM -- Alarms | |
| ALM0001 | IVR File synchronization error |
| ALM0002 | IVR Missing audio file |
| ALM0003 | IVR Port out of service |
| ALM0004 | IVR Ports out of service count |
| ALM0005 | IVR Calls processed per hour |
| ALM0006 | IVR Invalid destination for callback |
| ALM0007 | IVR Workflow failed to execute |
| ALM0008 | IVR Average time to answer |
| ALM0009 | Mitai congestion errors |
| ALM0010 | Connection to alarm agent lost |
| ALM0011 | Service restart detected |
| ALM0012 | High CPU usage |
| ALM0013 | Low disk space |
| ALM0014 | Low available memory |
| ALM0015 | IVR Bad audio file |
| ALM0016 | IVR Insufficient out bound ports |
| ALM0017 | IVR Port in DND |
| ALM0018 | IVR Port not answering |
| ALM0019 | IVR UPIQ port deprived |
| ALM0020 | IVR phone audio error |
| ALM0021 | Data filing IO problem |
| ALM0022 | IIS problem |
| ALM0023 | MSMQ problem |
| ALM0024 | SQL problem |
| ALM0025 | License violation |
| ALM0026 | Invalid configuration |
| ALM0027 | Media server offline |
| ALM0028 | Media server data timeout configuration |
| ALM0029 | PBX to PC time drift |
| ALM0030 | Data collection |
| ALM0031 | Data link |
| ALM0032 | Messaging service down |
| ALM0033 | IQ audio problem? |
| ALM0034 | Invalid agent destination callback |
| ALM0035 | UPIQ port deprived |
| ALM0036 | Maintenance |
| ALM0037 | Queue Control |
| ALM0038 | Service High memory (bytes) |
| ALM0039 | IVR Calls Forwarded |
| ALM0040 | Service High CPU usage (%) |
| ALM0041 | Client Server Version Mismatch |
| ALM0042 | IVR Ports over licensed |
| ALM0043 | IVR Not licensed for Web Callbacks |
| ALM0044 | No Default Audio Driver Found on Local Box |
| ALM0045 | IVR Missing Callflow Device |
| ALM0046 | |
| ALM0047 | |
| ALM0048 | Router Certificate Expiry |
| ALM0049 | Listener Offline |
| ALM0050 | SIP Drive Low Disk Space |
| ALM0051 | SQL Drive Low Disk Space |
| ALM0052 | CCM Drive Low Disk Space |
| ALM0053 | OS Drive Low Disk Space |
| ALM0054 | Resiliency in Effect |
| ALM0055 | HCI/CTI/TAPI Call Control Allowed |
| ALM0056 | HCI/CTI/TAPI Monitor Allowed |
| ALM0057 | Message Waiting |
| ALM0058 | Do Not Disturb |
| ALM0059 | Public Network Access via DPNSS |
| ALM0060 | Recorded Announcement Device |
| ALM0061 | SMDR External |
| ALM0062 | SMDR Internal |
| ALM0063 | Suppress Simulated CCM after ISDN Progress |
| ALM0064 | ACD 2000 - Auto Logout Last Agent On No Answer |
| ALM0065 | ACD Make Busy Walk Away Codes |
| ALM0066 | ACD Real Time Events Feature Level |
| ALM0067 | Extended Digit Length |
| ALM0068 | MCD - Report Transfers |
| ALM0069 | Network Format |
| ALM0070 | Report Account Codes |
| ALM0071 | Report Incoming Calls |
| ALM0072 | Report Internal Calls |
| ALM0073 | Report Meter Pulses |
| ALM0074 | Report Outgoing Calls |
| ALM0075 | SMDR Meter Unit Per Station |
| ALM0076 | SMDR Record Transfer |
| ALM0077 | System Identification |
| ALM0078 | Time Change Reporting |
| ALM0079 | Twenty-four Hour Time Reporting |
| ALM0080 | ANI/DNIS/ISDN/CLASS Number Delivery Reporting |
| ALM0081 | Extended Time To Answer |
| ALM0082 | Standardized Network OLI |
| ALM0083 | Standardized Call ID Format |
| ALM0084 | Report Internal Unanswered Calls |
| ALM0085 | SMDR Extended Reporting Level 1 |
| ALM0086 | SMDR Extended Reporting Level 2 |
| ALM0087 | Report Attendant Name |
| ALM0088 | Account Code Reporting for Internal Calls |
| ALM0089 | Path Reporting for Internal ACD2 Calls |
| ALM0090 | Enable Agent Group Events |
| ALM0091 | Path Real Time Events Enabled |
| ALM0092 | SMDR Time Rollback |
| ALM0093 | ACD Time Drift |
| ALM0094 | System ID Data vs Config Check |
| ALM0095 | Missing Devices Alarm |
| ALM0096 | Historical Agent Activity Alarm |
| ALM0097 | Duplicate System ID withing Cluster |
| ALM0098 | You must perform an initial media server synchronization |
| ALM0099 | Work timer mismatch between this COS and its associated Queues and Agents |
| ALM0100 | MiTAI Link is down |
| ALM0101 | IVR Insufficient outbound ports |
| ALM0102 | Routing Service General Failure |
| ALM0103 | Monitoring agent ringing state not enabled |
| ALM0104 | Carrier plan not associated to a media server or trunk group |
| ALM0105 | Secondary line use detected for agent(s) and "Ignore agent secondary line activity" is not enabled |
| ALM0106 | Calls handled between 11:30pm and 12:30am and "This enterprise operates 24 hours a day" is not enabled |
| ALM0107 | OAI Data link is down |
| ALM0108 | Uncosted extensions making outbound calls |
| ALM0110 | No UPiQ ports programmed on PBX |
| ALM0111 | MiTAI failed to initialize |
| ALM0113 | MiTAI performed a hotrestart |
| ALM0114 | Callback request failed to save |
| ALM0016 | Outbound Dialer failed to execute Outbound Call Flow |
| ALM0117 | Duplicate reporting numbers present |
| ALM0118 | Hotdesking and traditional agent mismatch |
| ALM0119 | Windows Search Service is not started |
| ALM0121 | Router invalid transfer destination |
| ALM0122 | Storage service not polling |
| ALM0123 | CCMRouting database is full |
| ALM0124 | Items in the mail server Failed folder |
| ALM0125 | Emails in FailedRoute state |
| ALM0126 | Media server synchronization failed |
| ALM0129 | Emails in outbox with exceeded max retries |
| ALM0133 | Conversations in Outbox cannot be indexed |
| ALM0134 | Conversations cannot be indexed |
| ALM0135 | Conversations are missing Tag information |
| ALM0136 | Routing Media Service cannot connect to the CCMRouting database |
| ALM0141 | Failed to save SMS configuration locally |
| ALM0142 | SMS connection creation error |
| ALM0143 | Invalid SMS connection configuration |
| ALM0144 | Invalid SMS service configuration |
| ALM0146 | Update validation mismatch detected |
| ALM0152 | Storage path is not accessible from the Storage Service |
| ALM0153 | Storage path is not accessible from MCCWa |
| ALM0155 | Elasticsearch is down |
| ALM0156 | Unable to move emails to Processed folder |
| CFG - Configuration | |
| CFG0001 | Configuration Service General Failure |
| CFG0002 | Call Accounting Upgrade Failure |
| CFG0003 | Multimedia (MCC) Client History Backup Failure |
| CFG0004 | CCM Configuration Backup Failure |
| CFG0005 | License Server Failure |
| CFG0006 | Couldn't disable Dr.Watson |
| CFG0007 | Unable to acquire invoker DN for third party join/leave control |
| CFG0008 | Unable to unblock CCC ports in the Windows Firewall |
| CFG0009 | Configuration Wizard Unable to Configure CCMWeb for Windows Authentication |
| CFG0010 | Unable to configure CCMWeb for Anonymous Authentication |
| CFG0011 | SIP Address or Line URI Already in Use |
| CFG0012 | An agent shift lasted past midnight |
| CFG0013 | A Front End time is not synchronized to the Router time |
| CFG0014 | Unable to Monitor Performance Counter |
| CFG0015 | YSE: Import CSV general error |
| CFG0016 | YSE: Email server connection test general error |
| CFG0017 | Support package creation general error |
| CFG0019 | Couldn't load license agreement file |
| CFG0021 | Microsoft IIS is not installed |
| CFG0022 | Not enough hard drive space |
| CFG0023 | Not enough RAM |
| CFG0024 | Missing deployment package |
| CFG0025 | Login attempt without adequate licensing to manage the web site |
| CFG0026 | YSE Profile Mismatch |
| CFG0036 | Cannot connect to RealTime server |
| CFG0042 | Powershell 2.0 not installed |
| CFG0043 | The Powershell Lync module is not installed |
| CFG0044 | There was a problem communicating with PBX |
| CFG0045 | There was a problem with your credentials |
| CFG0046 | There was a problem with the supplied MiXML login |
| CFG0048 | An unknown error occurred on the media server |
| CFG0049 | Workstation has lost trust with the domain |
| CFG0050 | An object has already been modified |
| CFG0051 | Enterprise IP address not found in registry |
| VWM - Visual Workflow Manager | |
| VWM0001 | IVR Callback Make Call failed |
| VWM0002 | IVR Callback Calling Customer Invalid Phone Number |
| VWM0003 | No Callflow Associated with Port |
| VWM0004 | Port Is Associated With Another Server |
| VWM0005 | Port's Virtual Identifier is Invalid |
| VWM0006 | Config Service not Running and No DSTourSite in Cache Folder |
| VWM0007 | Tap Call Delayed More Than 100 Times |
| VWM0008 | Tap Call Failed |
| VWM0009 | Duplicate Dialable for Queue Detected |
| VWM0010 | Realtime Events Disabled for Queue |
| VWM0011 | Could Not Connect to Excel File |
| VWM0012 | Port Out Of Service |
| VWM0013 | Port Not Monitored |
| VWM0014 | Failed to Connect to MiTAI Proxy Server |
| VWM0015 | Enterprise Server Real-time Trace Buffer Overflow |
| VWM0016 | Invalid Hunt Group Members Detected |
| VWM0017 | No Sound Card Detected |
| VWM0018 | Invalid Audio File Detected |
| VWM0019 | Outbound Dialer Failed to Execute the Outbound Callflow |
| VWM0020 | IVR Node is missing |
| VWM0021 | No UPiQ ports assigned |
| VWM0022 | CallReceivedEvent Queue is filling up |
| VWM0023 | Transfer activity invalid destination |
| VWM0024 | Call flow creation exceeded 4 seconds |
| VWM0025 | IVR port failed to transfer call due to MiTAI error |
| VWM0026 | PowerShell disabled on IVRInbound/IVROutbound system |
| VWM0027 | WebService configuration out of date |
| MPS - MiTAI Proxy Server | |
| MPS0001 | Failed to Open MiTAI Connection to PBX |
| REP - Reporting | |
| REP0001 | Distribution - Can Not Print Excel Report When Protected View is Enabled |
| REP0002 | Excel Not Installed |
| REP0003 | Exception Thrown on Attempt to Kill Process |
| REP0004 | Generate Report - Data Limit Exceeded |
| REP0005 | Generate Report - Column Limit Exceeded |
| REP0006 | Generate Report - Out Of Memory Exception |
| REP0007 | Invalid Default Printer |
| REP0008 | No Default Printer |
| REP0009 | Report Distribution - Preferred Printer Unavailable |
| REP0010 | Report Distribution - Print Locally |
| REP0011 | No Printers Available |
| REP0012 | Unknown Error |
| REP0013 | Report Distribution - Available Printers |
| REP0014 | Unknown Error Checking for Installed Printers |
| REP0015 | Forecast Report - Unable to Export Forecast to Excel from CCC or WFS |
| REP0016 | Reporting parameter missing. Using default. |
| REP0017 | No report parameter, No default available, setting state failed |
| REP0018 | Report failed to generate. Invalid report parameters |
| REP0019 | Unable to determine the type of report to generate |
| REP0020 | Failed to set the current thread to the specified user |
| REP0021 | No file to distribute |
| REP0022 | Failed to print to PDF |
| REP0023 | Report failed to print locally |
| REP0024 | PDF report failed to generate |
| CaR - Call Recording | |
| CAR0001 | Oaisys Call Not In Progress During Call Tagging |
| CAR0002 | License not available |
| CAR0003 | Could not reach OAISYS server |
| SMA - Service Monitoring Agent | |
| SMA0001 | Unable to Connect to the Service Monitoring Agent |
| SMA0002 | Monitored Services Disabled |
| SMA0003 | Alarm Has Expired and Will Be Cleared |
| MAD - Maintenance Alarm Dispatcher | |
| MAD0001 | Unable to Connect to the Maintenance Alarm Dispatcher |
| MAD0002 | Unable to Connect to the Alarm Feed |
| MAD0003 | Unable to Find the SNMP Memory Mapped File |
| DSS - Data Synchrtonization Service | |
| DSS0001 | Unable to Access an Active Directory (AD) Object |
| DSS0002 | Multiple media servers with same IP address |
| DSS0003 | Synchronization failed due to MiXML error |
| DSS0004 | Synchronization failed due to Intertel error |
| DSS0005 | Synchronization failed due to Active directory error |
| DSS0006 | Synchronization failed due to Commit error |
| DSS0007 | Synchronization failed due to Unknown error |
| DSS0008 | Queue conversion failure |
| IGN - Ignite | |
| IGN0001 | Cannot sign in to Ignite |
| IGN0002 | IVQ panel is missing when Ignite is launched |
| IGN0003 | Ignite no longer offers Agent Control features |
| IGN0004 | Ignite no longer responding after long period of time |
| IGN0005 | Ignite stops functioning correctly |
| IGN0006 | Requested media item not found |
| ELS - Elasticsearch | |
| ELS0001 | Elasticsearch sniffing error caught. Unable to connect to Elasticsearch server. |
Keywords: Event Descriptions Alarm