Article ID: 51373 - Last Review: March 17, 2016
DESCRIPTION
This alarm indicates communication problems between the MiContact Center server and the PBX that it is communicating with.
SEVERITY
Critical
IMPACT
The result of the data loss between the MiContact Center server and the PBX could result in real time inaccuracies, reporting accuracies and a loss of historical reporting data.
TROUBLESHOOTING STEPS
Follow this article to troubleshoot Data Collection.
APPLIES TO
MiCC all versions
Keywords: ALM0031