HowTo - SMDR Reorder Buffer for Data Summarization

INFORMATION

This article describes the SMDR Reorder Buffer configuration available in MiContact Center.

Name:  SMDRReorderBufferReleaseIntervalInSeconds

Default: 1200 (20 minutes)

Details: The SMDR Reorder Buffer is used during the Summarizing of the day's data, the system processes the SMDR records for the day. When a record is processed, we take the time and compare that (time in seconds) against the  SMDRReorderBufferRelaseIntervalInSeconds.

Then all of the calls in Memory are checked, if they were last updated within the time, they stay active in memory, anything older that (for example) 20 minutes, gets removed from memory to save speed and memory.

If you receive calls and parts of the calls are longer than the currently configured 1200 seconds, then you will, depending on the report, either miss some pegs, or get what looks like double pegging.

Increasing the value will help with these situations, but it's worth noting that if there's a high calls per day count, that SMDR call records contain an ID, that can be recycled. If the recycle speed is faster than the SMDRReorderBufferReleaseIntervalInSeconds value, then you can get improperly calculated stats.

It is recommended to only raise the value to an amount slightly larger than the longest call received.

For Example:  If you know that your longest call handling time is 30 minutes.  Make the SMDRReorderBufferReleaseIntervalInSeconds equal to 40 * 60 = 2400...  (40 minutes to give a little extra time for safety)

CHANGING THE SETTING

1. Go to [InstallDir]\CCM\Services\DataProcessor\ .
2. Make a copy of DataService.exe.config as a backup.
3. Edit DataService.exe.config in notepad.
4. Locate the line <add key="SMDRReorderBufferReleaseIntervalInSeconds" value="1200" /> .
5. Edit the number beside value= to the desired time.
6. Save the file.
7. Ensure that the Data Processor service is stopped.
8. Re-summarize the data you want to apply the new SMDR Reorder Buffer value to.

NOTE:  All data summarized going forward will also use this new value.

APPLIES TO

6.0, 7.0, 7.1