Detailed Release Notes - Version 5.10.5.0
INFORMATIONFor the detailed release notes for Contact Center for Microsoft Lync Version 5.10.5.0, please see the attached PDF document. APPLIES TO5.10.5.0Keywords: DRN detailed release notes 5.10.5.0
View ArticleDetailed Release Notes: 7.1.0.0
Article ID: - Last Review: September 24, 2014INFORMATIONThe attached PDF contains the detailed release notes for Version 7.1.0.0. APPLIES TO7.1 Keywords: detailed release notes DRN 7.1
View Article7.1 - Reports by Edition Matrix
Article ID: 52198 - Last Review: September 25, 2014INFORMATIONWith Version 7.1.0.0 we have four different licensing editions of the MiContact Center software to choose from.Enterprise EditionBusiness...
View ArticleSupported 3300 ICP releases by CCM versions
Article ID: 51183 - Last Review: September 25, 2014INFORMATIONIf you have a 3300 ICP you can synchronize the YourSite database with the queues, agents, agent groups, trunks, and extensions programmed...
View ArticleHotFix KB233727 - Changing name headers in flexible reporting is not...
Article ID: - Last Review: September 26, 2014PROBLEMWhen editing the column names in a flexible report, if you close the flexible reporting application and load it again the column names will show the...
View ArticleHowTo - SMDR Reorder Buffer for Data Summarization
Article ID: 52200 - Last Review: September 29, 2014INFORMATIONThis article describes the SMDR Reorder Buffer configuration available in MiContact Center.Name:...
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How to configure Traffic Analysis
.style1 { border-style: solid; border-width: 1px;}.style3 { font-size: medium;}Article ID: 51127 - Last Review: September 30, 2014ABOUTTraffic Analysis is an optional application to Call Accounting and...
View ArticleALM0120 - Lync Pool unavailable
Article ID: 52201 - Last Review: September 30, 2014DESCRIPTIONOne of IVR SIP addresses has not yet been configured, or the SIP address has been removed from the Lync pool. SEVERITYHigh IMPACTThis will...
View Article5.10 - Event Descriptions
Article ID: 51615 - Last Review: September 30, 2014TABLE OF CONTENTCCM displays error and event messages to inform you of successful and unsuccessful operations. A subset of the error and event...
View ArticleALM0129 - emails in outbox with exceeded max retries
Article ID: 52202 - Last Review: October 1, 2014DESCRIPTIONEmails have exceeded their max retries in storage. This can happen for a number of reasons including an improper configuration or problems...
View ArticleRTR0022 - Enterprise server is not ready to receive connection
Article ID: 52203 - Last Review: October 1, 2014DESCRIPTIONOranda router could not reach Enterpriser server. Specifically Realtime Server on the port, default is 5024, is not reachable. There might be...
View ArticleALM0134 - Conversations cannot be indexed
Article ID: 52205 - Last Review: October 1, 2014DESCRIPTIONThe windows search service is unable to index some conversations. The alarm should identify some of the conversations that are affected...
View ArticleALM0133 - Conversations in Outbox cannot be indexed
Article ID: 52204 - Last Review: October 1, 2014DESCRIPTIONYou have at least one file that should have been sent out (an agent reply) that has an attachment that windows can't index properly. This...
View ArticleALM0135 - Conversations are missing Tag information
Article ID: 52206 - Last Review: October 1, 2014DESCRIPTIONThere are conversations in the storage folder that are missing tags and we can't automatically recover tags based on the email itself. This...
View ArticleEvent and Alarm Descriptions
Article ID: 51286 - Last Review: October 1, 2014TABLE OF CONTENTCCM displays error and event messages to inform you of successful and unsuccessful operations. A subset of the error and event messages...
View ArticleUnable to restore backup: "Too many backup files were found. Please remove...
Article ID: 52207 - Last Review: October 1, 2014PROBLEMWhen trying to restore a backup, you receive an error and the restore does not complete. SYMPTOMSIn the BackupoRestore logfile you will see an...
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7.0 - IVR Performance Improvements and Best Practices
Article ID: 52208 - Last Review: October 1, 2014ABSTRACTThe following is a detailed summary of why we have seen performance issues in IVR Version 6.0.X.X and how we resolved them in Version 7.0.X.X....
View Article7.1 - New configuration options for Email: Max Images to Load, and Max...
Article ID: 52209 - Last Review: October 1, 2014INFORMATIONIn Version 7.1 we have added two new configuration options for your email environment.MaxImagesToLoadWhen loading an email message in ignite...
View ArticleSQL Security requirements with SQL 2012 and 2014
Article ID: 52210 - Last Review: October 3, 2014PROBLEMIn order to properly create and configure databases, the user we install with needs to have both sysadmin and dbcreator permissions in SQL. In...
View Article5.10 - Provisioner service does not recover after an Active Directory server...
Article ID: 51834 - Last Review: October 3, 2014PROBLEMMS Lync customers running prairieFyre 5.10 are unable to route call to queues and agents unable to login after they have performed maintenance on...
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