HotFix KB340635 - IVR workflow continues to process after a hangup activity within a subroutine

Article ID: 52431 - Last Review: April 20, 2016

PROBLEM

After a Hangup activity inside a subroutine, the workflow will continue to process until it reaches an end condition or an error.  If an error is encountered first, an alarm indicating a workflow error is triggered. 

RESOLUTION

This HotFix must be installed onto MiContact Center Version 8.0.0.1.

NOTE: As this HotFix contains client application fixes, you must ensure that all client applications are fully closed.  If a client application is open (including sitting at the login screen) then it will not receive the update until it is next exited.

1. Download the attached MiCC HotFix KB340635.exe file to the MiCC server.
2. Double click the MiCC HotFix KB340635.exe file and follow the on-screen prompts.
3. Wait for the MiCC Redistributable Packager to complete (this may take up to 20 minutes).

NOTE: Installing this hotfix will restart all the MiContact Center services.  In order to avoid service interruption we recommend scheduling the update after hours or during a scheduled maintenance window.

APPLIES TO

MiCC 8.0.0.1 

Keywords: IVR workflow subroutine hangup