CPU Utilization Expectations during upgrade to 8.X for Existing Multimedia...
Article ID: 52429 - Last Review: March 30, 2016INFORMATIONDuring upgrades, for Multimedia Contact Center customers, the installer migrates in-queue and in-progress multimedia messages to Elasticsearch....
View ArticleRequired .NET Framework by Release
Article ID: 52113 - Last Review: February 14th, 2014INFORMATIONThe following table shows the required version of .NET required for proper operation of the MiContact Center software including the Client...
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ACD record Real-time Format Specification, with Function Codes
.style1 { TEXT-ALIGN: center}Article ID: 51046 - Last Review: April 6, 2016Real Time Event Format SpecificationThe basic format for call events is shown in the following illustration. Note that all...
View Article8.0.0.0 - Detailed Release Notes
Article ID: 52411 - Last Review: April 12, 2016INFORMATIONThe attached document contains the Detailed ReleaseNotes for MiContact Center Version 8.0.0.0. APPLIES TO8.0.0.0Keywords: DRN Detailed...
View Article7.1.3.1 Release Notes
Article ID: 52356 - Last Review: April 12, 2016INFORMATIONThe attached document contains the Detailed Release Notes for MiContact Center Version 7.1.3.1. EDIT NOTE: Compatible MiVB versions updated as...
View ArticleHotFix KB340635 - IVR workflow continues to process after a hangup activity...
Article ID: 52431 - Last Review: April 20, 2016PROBLEMAfter a Hangup activity inside a subroutine, the workflow will continue to process until it reaches an end condition or an error. If an error is...
View ArticleHowTo - Configure IVR callbacks when more than one area code is considered a...
Article ID: 52432 - Last Review: April 22, 2016PROBLEMWhen IVR initiates a callback it will determine whether the call requires a 1 for long-distance, or 011 for international based on the saved...
View ArticleDetailed Release Notes - 8.0.1.0
Article ID: - Last Review: April 25, 2016INFORMATIONThe attached document contains the detailed release notes for MiContact Center Version 8.0.1.0 APPLIES TOMiCC 8.0.1.0 Keywords: DRN release notes...
View ArticleWorkforce Scheduling (WFS) clients cannot connect
Article ID: 50623 - Last Review: April 28, 2016ProblemWorkforce Scheduling clients cannot connect to the serverSymptomsWhen opening the WFS client you will see the error:“A network-related or...
View ArticleINFO - Understanding Overriding State
Article ID: 52434 - Last Review: May 4, 2016INFORMATIONThe MiContact Center software looks at employees as a single phone line in Agent State real-time monitors and some reports, such as Agent Event....
View ArticleWorkflow not being copied to remote IVR server, and has a # character in the...
Article ID: 52435 - Last Review: May 5, 2016PROBLEMA workflow is not being copied to the remote IVR server. When checking the workflow in YourSite Explorer, you find that the workflow name contained...
View ArticleSupport Boundaries: MiContact Center Web Chat
Article ID: 52436 - Last Review: May 5, 2016INFORMATIONThe implementation of a web chat queue involves both configuration if the MiContact Center server, and a public web server. Mitel supports our...
View ArticleSupported 3300 ICP releases by CCM versions
Article ID: 51183 - Last Review: May 6, 2016INFORMATIONBelow is a table displays the supported MiVoice Business (3300) software versions for MiContact Center by version. Using an unsupported MiVoice...
View ArticleHotFix KB325438 - Corrected behavior for the...
Article ID: 52437 - Last Review: May 6, 2016PROBLEMIn some instances, durations of conference calls are not attributed correctly to some participants. A configuration option wa simplemented to resolve...
View ArticleHotFix KB341094 - Agents available not being evaluated correctly when agent...
Article ID: 52438 - Last Review: May 6, 2016PROBLEMQueueNow real-time monitors and ICC Queue Control conditions based on Agents Available for an individual queue were not evaluating the count...
View ArticleYSEAppProfile corruption causing issues when opening YourSite Explorer.
Article ID: 52273 - Last Review: April 30, 2015PROBLEM / SYMPTOMSThe YSEAppProfile.xml file stores temporary, cached information for the YourSite Explorer application that is specific to the Windows...
View ArticleHowTo: Set up a custom chat request page
Article ID: 52373 - Last Review: May 11, 2016INFORMATIONMiCC Web Chat comes preconfigured to use a pre-chat page to capture a user name, email address, and an optional topic to request a chat. The user...
View ArticleUnable to install client or server, with a No Deployment Found error
Article ID: 52439 - Last Review: May 13, 2016PROBLEMWhen trying to install, the installer stops at a screen that reports "No Deployment Found". CAUSEThe Windows Firewall has been disabled at the...
View ArticleLoading historical data in the Workforce Scheduling tool results in an error...
Article ID: 52360 - Last Review: October 22, 2015PROBLEMLoading historical data in the Workforce Scheduling tool results in an error message SYMPTOMSWhen Launching WFS and running the forecasting tool...
View ArticleHowTo - Setup a Reverse Proxy in IIS for webchat
Article ID: 52451 - Last Review: June 28, 2016INFORMATIONSetting up a reverse proxy for Multimedia Contact Center chat on an IIS web server requires specific configuration options to be enabled. IIS...
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