HowTo - Connect the Workforce Management connector to a Teleopti server in MiCC 7.X

INFORMATION

Prior to MiContact Center Version 8.0.0.0 we did not have a selection for Teleopti in YourSite Explorer.  You can still configure a Teleopti connection, however.

In YourSite Explorer select the WFM type of TotalView, as most of the options behave the same.  See the Installation Guide for more details.

In particular, ensure that you double check:

• The real-time socket settings (these differ slightly from a TotalView system)
• The username (by default this is blank)
• The password (by default this is TELEOPTI)

These settings must match those on the Teleopti server under the Mitel section of it's configuration. 

APPLIES TO

MiCC 7.X