HowTo - Connect the Workforce Management connector to a Teleopti server in...
Article ID: 52470 - Last Review: July 18, 2016INFORMATIONPrior to MiContact Center Version 8.0.0.0 we did not have a selection for Teleopti in YourSite Explorer. You can still configure a Teleopti...
View ArticleREP0015 - Forecast Report - Unable to Export Forecast to Excel from CCC or WFS
Article ID: 51637 - Last Review: July 18, 2016DESCRIPTIONUsers encounter an error message when trying to export a Forecast to Excel from inside the Contact Center Client or WorkForce Scheduling...
View Article8.0 - Install fails because it cannot install pre-requisite components
Article ID: 52406 - Last Review: July 21, 2016PROBLEMThe 8.0 Installer fails to install pre-requisite components. SYMPTOMSThe installer logfile displays an error like the following:Error: 2015-Dec-23...
View ArticleData Collection Troubleshooting Checklist
Article ID: 50571 - Last Review: July 21, 2016Data Collection Troubleshooting Checklist for CCM 7.xWhen a system is not collecting data, please ensure the following questions are asked and answered...
View ArticleHOWTO: Setup Remote IVR
Article ID: 51728 - Last Review: July 22, 2016INFORMATIONIt is possible to install IVR on a remote server in order to have it running independently rather than be co-located with the enterprise...
View ArticleDetailed Release Notes for MiContact Center Version 8.1.0.0
Article ID: 52471 - Last Review: July 26, 2016INFORMATIONThe attached document contains the detailed release notes for MiContact Center Version 8.1.0.0 APPLIES TOMiCC 8.1.0.0Keywords: DRN 8.1.0.0...
View ArticleRequired .NET Framework by Release
Article ID: 52113 - Last Review: July 27, 2016INFORMATIONThe following table shows the required version of .NET required for proper operation of the MiContact Center software including the Client...
View ArticleSupported 3300 ICP releases by CCM versions
Article ID: 51183 - Last Review: July 27, 2016INFORMATIONBelow is a table displays the supported MiVoice Business (3300) software versions for MiContact Center by version. Using an unsupported MiVoice...
View ArticleCompatibility by version
Article ID: 51491 - Last Review: , July 28, 2016INFORMATIONThe following tables show what versions of .NET, IE, SQL, Windows (Server), and Windows (Client) are supported by version of prairieFyre...
View ArticleExcel Data Provider stuck at "connecting" when you click Test Connection
Article ID: 52472 - Last Review: July 28, 2016PROBLEMAfter creating an Excel Data Provider in YourSite Explorer you click the Test Connection button and it gets stuck on "Connecting". SYMPTOMSAfter...
View ArticleStorage Service stops polling once the MiCC server has 10,000 active emails...
Article ID: 52473 - Last Review: July 28, 2016INFORMATIONStarting in MiContact Center Version 8.0.0.0, we had added a configuration setting to help control the Storage Service memory usage by capping...
View ArticleHowTo - Set a default font and size for webchat agents
Article ID: 52474 - Last Review: July 28, 2016INFORMATIONYou can configure a server-wide default for both font and size in webchat. By default we use the Andale Mono font and 11 px size....
View ArticleInteractive Visual Queue - IVQ does not recover existing calls after an...
Article ID: 52475 - Last Review: July 28, 2016INFORMATIONWhen the FastRecovery option is enabled for the Enterprise Server service, the IVQ monitor will not recover existing calls. it will continue to...
View ArticleSIP - Golden Rules documentation. Required Gateway Settings
Article ID: 52448 - Last Review: June 16, 2016INFORMATIONThe attached article contains the required gateway settings when using a SIP media server with MiContact Center 8.1.0.1 or newer.In order to use...
View Article8.0 - How to apply AMC licenses included with your MiCC Bundle
Article ID: 52408 - Last Review: August 4, 2016INFORMATIONThe attached document contains information about applying AMC licensing included with your MiContact Center bundle.APPLIES TOMiCC 8.X Keywords:...
View ArticleTSB - Upgrading MiContact Center Business to release 8.X effects customers...
Upgrading MiContact Center Business to release 8.X affects customers using Messaging and Routing or IVR. Effective Date: August 3rd, 2016 As part of the 8.1 release and as mentioned in PB20160019,...
View ArticleSIP 8.1 - Known limitations
Article ID: 52441 - Last Review: August 8, 2016INFORMATIONIn MiContact Center Version 8.1.0.1 we are introducing the ability to connect to supported SIP platforms. At launch, we will have some...
View ArticleHotFix KB363181 - Agent Whisper not keeping DNIS value from Inbound Workflow
Article ID: 52477 - Last Review: August 8, 2016PROBLEMThis HotFix addresses two issues:Agent Whisper workflows not keeping DNIS or ANI values passed from the IVR Inbound workflowDesktop Ignite...
View ArticleALM0138 - MRCP initialization error
Article ID: 52465 - Last Review: July 15, 2016DESCRIPTIONUnable to initialize MRCP client with Nuance Speech Server.This could be caused by several problems:The MRCP server configuration under...
View ArticleIVR / VWM Ports on remote server won't go into service
Article ID: - Last Review: August 12, 2016PROBLEMIVR / VWM ports on remote server won't go into service SYMPTOMSIVR / VWM ports won't go into servicePorts are associated to the main CCM server, and...
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