PROBLEM
The 8.0 Installer fails to install pre-requisite components.
SYMPTOMS
The installer logfile displays an error like the following:
Error: 2015-Dec-23 15:00:26.529 The operation has exceeded the timeout without completion. ()
Error: 2015-Dec-23 15:00:26.531 Exception caught while attempting to deploy package:
--- Start Exception Stack ---
System.Exception: The operation has exceeded the timeout without completion. Please check that your firewall is disabled and check log for more details.
at prairieFyre.Installer.Core.Actions.ChocolateyInstaller.Process() in e:\TeamBuild\CCS\8.0.0.0_Deployment\src\Source\Applications\pfInstaller\prairieFyre.Installer.Core\Actions\ChocolateyInstaller.cs:line 87
--- End Exception Stack ---
()
Info: 2015-Dec-23 15:00:26.531 Finished ChocolateyInstaller ()
CAUSE
Either a firewall or network condition is preventing the installer from downloading the needed files for pre-requisite installation.
RESOLUTION
Use the Offline Install procedures as described below for local or remote installations.
To perform an offline installation of the MiCC Server
- Ensure that the MiCC Installation Executable (available at Mitel Online), MiCC Offline Installer Package (available at Mitel Online), and 7-Zip (http://www.7-zip.org/download.html) are available on the MiCC Server.
- Install 7-Zip
- Run the MiCC Installation Executable and select the extraction location. By default this will be [Extraction Location]\MiCC_80\PFInstaller\PreReqs\
- DO NOT PROCEED with "Deploy Enterprise Server" when the MiCC Setup Activates.
- Using 7-Zip, extract the contents of the Offline Installer Package to [Extraction Location]\MiCC_80\PFInstaller\PreReqs
- Now proceed with the installation through MiCC Setup.
To perform an offline installation of the Remote Server Components
- Ensure that the Mitel Remote Server Pack.exe (available by connecting to the MiCC server's CCMWeb at http://SERVERIP/CCMWeb/), MiCC Offline Installer Package (Available on Mitel Online), and 7-Zip (http://www.7-zip.org/download.html) are available on the Remote Server.
- Install 7-Zip
- Run the Mitel Remote Server Pack.exe
- DO NOT PROCEED with "Deploy Remote Server" when the MiCC Remote Server Setup Activates.
- Using 7-ZIp, extract the contents of the MiCC Offline Installer Package to C:\ProgramData\Mitel\MiCCSetup\Mitel Remote Server Pack 8.0.12115.1\PFInstaller\PreReqs\
- Proceed with the installation through MiCC Remote Server Setup
APPLIES TO
MiCC Version 8.0 and newer
Keywords: install installation fail fails error firewall pre-requisite components