Upgrading MiContact Center Business to release 8.X affects customers using Messaging and Routing or IVR.
Effective Date: August 3rd, 2016
As part of the 8.1 release and as mentioned in PB20160019, the MiContact Center Business licensing was moved to the AMC licensing server. An issue has been identified in the migration that affects customers upgrading with Messaging and Routing or IVR. This TSB looks to provide clarity on the upgrade process, the workaround for the migration issues found, and the timelines for the resolution.
Who is affected?
- The licensing migrations affect all customers moving to 8.1. The migration error affects all customers licensed for Contact Center and customers licensed for Workgroup with the Messaging and Routing or IVR add-on licenses. These customers fit into one of 3 groups.
- New installation (Greenfield) customers who’ve purchased 8.1
- New installation (Greenfield) customers who are installing the previous release 8.0.X.
- Existing customers running 8.0 or below who are looking to upgrade to 8.1
Who are not affected?
- Customers who are not looking to upgrade to 8.1 will not be effected. They will need to ensure they follow the proper upgrade path outlined in this TSB once they are interested in upgrading to release 8.1.
What are we doing to fix the problem?
- We are fixing the AMC licensing error that results in the problem with IVR during the migration.
- Using this TSB we are continuing to educate and update the field about the migration to AMC, the process to complete it successfully and the effects of the migration. We are also updating the MiContact Center Business documentation with the process for licensing using AMC.
- This will be fixed for all 8.0 upgrades going forward.
- There will be a separate timeline to support upgrades from release 5.8 to 7.1.
What is the timeline for our customers?
- This TSB will be updated as our timelines are targeted and completed; often on a daily basis. At this point in time we are asking Value Added Resellers not to upgrade unless product support has been engaged and provided clearance to do so. If you have a business critical need to upgrade now, please ensure that you are in contact with product support.
.
DISCLAIMER: Certain Mitel product within this document may not be available to all Solution Provider levels. To purchase available products, Mitel product certification is required.