HotFix KB363181 - Agent Whisper not keeping DNIS value from Inbound Workflow

PROBLEM

This HotFix addresses two issues:

• Agent Whisper workflows not keeping DNIS or ANI values passed from the IVR Inbound workflow
• Desktop Ignite application intermittently not showing the call details in the Inbox 

RESOLUTION

This HotFix is to be installed onto MiCC Version 8.0.1.1.

1. Download the attached KB363181.EXE file to the MiContact Center server.
2. Double-click the KB363181.EXE and follow the on-screen prompts.
3. Once the install is completed the repackager will run in the background to update the MiContact Center Client Component installer.

NOTE: Installing this HotFix will restart the MiCC services.  In order to avoid service interruption we recommend applying the update after hours or during a scheduled maintenance window. 

APPLIES TO

MiCC 8.0.1.1