8.1 - Calling in for support requires your ARID

INFORMATION

When calling for support on an 8.1 migrated site, the IVR will require your ARID from the AMC licensing server instead of your 8.0 and earlier SiteKey.

This can be found by VAR personnel by logging into AMC.

For end users, if your server has been upgraded to 8.1, you can go to CCMWeb > Help > About your Mitel Applications.  Your ARID will be listed as the Software site key.

APPLIES TO

MiCC 8.1 and newer