Release over release statistical changes for 7.1.X.X
Article ID: 52314 - Last Review: August 16, 2016CHANGES IN 7.1.3.2The following table describes reporting changes to be expected when upgrading from Version 7.1.3.0 to Version 7.1.3.2.Tracking...
View ArticleDetailed Release Notes - 8.0.0.0
Article ID: 52411 - Last Review: August 17, 2016INFORMATIONThe attached document contains the Detailed ReleaseNotes for MiContact Center Version 8.0.0.0. APPLIES TO8.0.0.0Keywords: DRN Detailed...
View Article8.1 - Calling in for support requires your ARID
Article ID: 52478 - Last Review: August 18, 2016INFORMATIONWhen calling for support on an 8.1 migrated site, the IVR will require your ARID from the AMC licensing server instead of your 8.0 and earlier...
View Article7.X to 8.X side-by-side migration process
Article ID: 52480 - Last Review: August 23, 2016INFORMATIONIn some cases you may wish to perform a side-by-side migration from an older 7.X server to a new 8.X server. The attached document contains...
View ArticleCitrix Products and Supported versions
Article ID: 51779 - Last Review: August 24, 2016INFORMATIONThe following chart outlines supported Citrix products and the corresponding supported versions and prairieFyre releases. Please contact...
View Article8.X - Installation fails with a Checksum error
Article ID: 52481 - Last Review: August 25, 2016PROBLEMThe installation of a pre-requisite component fails. SYMPTOMSYou have updated your version of Chocolatey to 0.10.0 or newer.Chocolatey reports an...
View ArticleALM0020 - IVR Phone Audio Error
Article ID: 51362 - Last Review: August 26, 2016DESCRIPTIONThis alarm is triggered when VWM fails to initialize miAudio.SEVERITYMajorIMPACTMiAudio will not function.TROUBLESHOOTING STEPSThis is caused...
View ArticleALM0021- Data Filing IO Problem
Article ID: 51363 - Last Review: August 26, 2016DESCRIPTIONThis alarm is triggered when the system detects a problem writing files to the hard drive of the MiCC server.SEVERITYMajorIMPACTWhen the...
View ArticleALM0022 - IIS Problem
Article ID: 51364 - Last Review: August 26, 2016DESCRIPTIONThis alarm is triggered when the system detects a problem with IIS on the CCM server.SEVERITYMajorIMPACTIf IIS is not functional on the CCM...
View ArticleALM0023 - MSMQ Problem
Article ID: 51365 - Last Review: August 26, 2016DESCRIPTIONThis alarm is triggered when the system detects a problem with MSMQ on the CCM server.SEVERITYMajorIMPACTIf MSMQ is not functional on the...
View ArticleALM0024 - SQL Problem
Article ID: 51392 - Last Review: August 26, 2016DESCRIPTIONThis alarm indicates the system has detected a problem with SQL.SEVERITYMinorIMPACTProblems with SQL can lead to real time and reporting...
View ArticleALM0028 - Media Server Data Timeout Configuration
Article ID: 51370 - Last Review: August 26, 2016DESCRIPTIONThis alarm indicates that the media server data timeout duration has not been configured.SEVERITYMajorIMPACTNot having this configured may...
View ArticleALM0029 - PBX to PC Time Drift
Article ID: 51371 - Last Review: August 26, 2016DESCRIPTIONThis alarm indicates that the time on the PBX and the time on the Media Server are drifting further apart.SEVERITYMinorIMPACTThe MiCC support...
View ArticleALM0032 - Messaging Service Down
Article ID: 51374 - Last Review: August 26, 2016DESCRIPTIONThe IQ Messaging Engine Service is no longer running.SEVERITYCriticalIMPACTThe majority of the IQ functionality is dependant on the IQ...
View ArticleALM0038 - Service High Memory (bytes)
Article ID: 51382 - Last Review: August 26, 2016DESCRIPTIONUsing windows performance counters we monitor the memory usage of the MiCC services. This alarm will be triggered if certain thresholds are...
View ArticleALM0041 - Client Server Version Mismatch
Article ID: 51381 - Last Review: August 26, 2016DESCRIPTIONThis alarm indicates that a client pc is running an older version of the software than the server.SEVERITYMinorIMPACTClient side functionality...
View ArticleALM0049 - Listener Offline
Article ID: 51542 - Last Review: August 26, 2016DESCRIPTIONThis alarm indicates that a prairieFyre SIP Listener service on a front end server has stopped running or has lost connection to the...
View ArticleALM0083 - Standardized Call ID Format
Article ID: 51530 - Last Review: August 26, 2016DESCRIPTIONStandardized Call ID Format is set to "No" on the PBX. Select "Yes" to enable standardized call ID format functionality. The Standardized...
View ArticleALM0107 - OAI Data link is down
Article ID: 51665 - Last Review: August 26, 2016DESCRIPTIONAlarm indicates communication problems between the MiCC server and the Inter-tel PBX. When this occurs, SMDR and ACD data links will also be...
View ArticleCCM Build Versions
Article ID: 51035 - Last Review: August 30, 2016SUMMARYThe table below shows each CCM version (eg: 6.0.2.1), its build number (6.0.03083.1), and its release date. Friendly NameBuild VersionDate...
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