Article ID: 51370 - Last Review: August 26, 2016
DESCRIPTION
This alarm indicates that the media server data timeout duration has not been configured.
SEVERITY
Major
IMPACT
Not having this configured may result in the loss of data which could lead to inaccurate reports or real time.
TROUBLESHOOTING STEPS
In YourSite Explorer click on Media Server Alarms from the YourSite Enterprise section. Ensure your alarm has a Data Alarm Timeout in Minutes configured. We suggest 15 minutes as a good value to start at.
You can safely ignore this alarm outside of business hours.
APPLIES TO
CCM
Keywords: ALM0028