Article ID: 51374 - Last Review: August 26, 2016
DESCRIPTION
The IQ Messaging Engine Service is no longer running.
SEVERITY
Critical
IMPACT
The majority of the IQ functionality is dependant on the IQ messaging service. If this service is stopped, the IQ callflows will cease to function, IQ ports may stop answering calls, and customer experience will be greatly impacted.
TROUBLESHOOTING STEPS
Log into the IQ server and start the Intellegent Queue Messaging Service by going Start > Run > Services.msc and clicking OK. Once the service has started up, create an IQ support package and contact MiCC support.
APPLIES TO
CCM
Keywords: ALM0032