HotFix KB366370 - Offline install of Client applications hangs on Licensing screen

Article ID:  - Last Review: September 19, 2016

PROBLEM

This HotFix addresses two problems:

1. While installing the client software onto a computer that is not networked directly to the MiContact Center server (will require an MBG connection), the installer stops at the Licensing screen and is unable to proceed. 

2. The installer returns a Checksum error during installation of Microsoft Visual Studio C++ Redistributable.

RESOLUTION

NOTE:  This issue is resolved in our 8.1.0.0 release. 

If you are unable to upgrade to 8.1.0.0, this HotFix will resolve it in an 8.0.1.0 environment.

1.  Download the attached KB366370.EXE file to the MiContact Center server.
2.  Double-click the KB366370.EXE file and follow the on-screen prompts.
3.  The server will automatically repackage the client and remote node installers.  This can take up to 30 minutes.

NOTE: Installing this hotfix will restart the MiContact Center services.  In order to avoid service interruptions we recommend applying this update after hours or during a scheduled maintenance window.

APPLIES TO

MiCC 8.0.1.0 

Keywords: offline MBG install installer client licensing