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8.1 - Removing MSG files to save space (limitations)
Article ID: 52482 - Last Review: August 31, 2016PROBLEMYou are looking to free up some space on the MiCC server by removing old MSG files from the DataDirectory. In MiCC Version 8.0 or older this must...
View Article8.X - Templates stored on a remote location are not accessible from Ignite
Article ID: 52484 - Last Review: September 6, 2016PROBLEMIn YourSite Explorer you have configured Reply Templates location to a remote server. Ignite is unable to access the templates.SYMPTOMSCCMWa...
View ArticleUnable to create a Support Package when EDGE is the default browser
Article ID: 52483 - Last Review: , 2016PROBLEMOn a system where Microsoft EDGE is the default web browser you are unable to save a support package. SYMPTOMSThe support package wizard will return the...
View ArticleMultimedia - Templates containing accented characters must be saved as ITF-8
Article ID: 52485 - Last Review: September 6, 2016PROBLEMA template saved in .TXT format is not displaying accented characters correctly.RESOLUTIONBy default most text editor such as notepad save in...
View ArticleMultimedia - BCC variable not always populated
Article ID: 52486 - Last Review: September 6, 2016INFORMATIONThe BCC field on incoming emails is used with a variable within the MiContact Center system. However, this will only be populated if your...
View Article8.X - When upgrading from 6.0.3.0 the MiXML Service does not update correctly
Article ID: 52487 - Last Review: September 6, 2016PROBLEMWhen upgrading from 6.0.3.0 to 8.X.X.X, the MiXML service may not update correctly. The old version will show as 3.1.1.20. RESOLUTION1. Go to...
View Article8.X - Upgrading from 6.0.3.0, Remote IVR server may not update correctly
Article ID: 52488 - Last Review: September 6, 2016PROBLEMAfter upgrading from MiCC 6.0.3.0 to 8.X.X.X, your Remote IVR is not functioning correctly. RESOLUTION1. On the remote IVR server go to the...
View Article8.0.X.X - WFS More Details link broken in YourSite Explorer
Article ID: 52489 - Last Review: September 6, 2016PROBLEMWhen you go to YourSite Explorer > Getting Started the Workforce Scheduling More Details link is broken. WORKAROUNDThe files do exist on the...
View ArticleDetailed Release Notes - 5.10.10.0
Article ID: 52491 - Last Review: September 7, 2016INFORMATIONThe attached document contains the Detailed Release Notes for MiContact Center for Skype Version 5.10.10.0APPLIES TOMiCC 5.10.10.0Keywords:...
View ArticleCompatibility by version
Article ID: 51491 - Last Review: , September 7, 2016INFORMATIONThe following tables show what versions of .NET, IE, SQL, Windows (Server), and Windows (Client) are supported by version of prairieFyre...
View ArticleDetailed Release Notes - 7.1.3.3
Article ID: 52490 - Last Review: September 7, 2016INFORMATIONThe attached document contains the Detailed Release Notes for MiContact Center Version 7.1.3.3 APPLIES TOMiCC 7.1.3.3 Keywords: detailed...
View ArticleHotFix KB366118 - Agent State by Time montior with option to show presence by...
Article ID: 52492 - Last Review: September 8, 2016PROBLEMThe Agent State by Time monitor does not have an option to show presence by agent group. RESOLUTIONThis HotFix must be installed onto MiContact...
View ArticleHowTo - Enabling SNMP Agent for alarms
Article ID: 52296 - Last Review: September 8, 2016INFORMATIONMiContact Center includes an SNMP agent that enables you to monitor MiContact Center alarms through an SNMP manager. MiContact Center SNMP...
View ArticleClient and Server Port Requirements
Article ID: 51887 - Last Review: April 22, 2016 SUMMARYThe following article contains a list of the ports required by the Contact Center Solutions suite. This information is useful for IT...
View ArticleMSMQ errors after changing the HostName of the MiCC server
Article ID: 52460 - Last Review: Sept 16, 2016PROBLEMAfter changing the hostname for the MiCC server the Event Viewer shows MSMQ errors, and some MSMQ queues are not emptying. SYMPTOMSIn the event...
View ArticleBluStar - How to download and install BluStar
Article ID: 52449 - Last Review: September 19, 2016INFORMATIONTo enable CTI server capabilities, MiVoice Office 400 and MiVoice 5000 customers must install BluStar Server on the Enterprise Server,...
View ArticleHotFix KB366370 - Offline install of Client applications hangs on Licensing...
Article ID: - Last Review: September 19, 2016PROBLEMThis HotFix addresses two problems:1. While installing the client software onto a computer that is not networked directly to the MiContact Center...
View ArticleContact Center Client Chat - Statement of support (July 22nd, 2015)
Article ID: 52309 - Last Review: September 22, 2016INFORMATIONPlease be advised that the internal instant messaging functionality provided by the Mitel Contact Center Client has moved to a “Return to...
View ArticleClient applications do not load past splash screen
Article ID: 52494 - Last Review: September 26, 2016PROBLEMNew deployments of client applications fail to login – Splash screen displays but will not login. Ignite stuck at splash, CCC displays...
View ArticleRequired .NET Framework by Release
Article ID: 52113 - Last Review: September 26, 2016INFORMATIONThe following table shows the required version of .NET required for proper operation of the MiContact Center software including the Client...
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