Article ID: 52498 - Last Review: November 15, 2016
1. Add new product
2. Renew their SWA
3. Request a new Desaware key (new activations)
4. Upgrade from some lower version to 7.1 (upgrading to 8.0 will replace the starter pack with an 8.0 base that works fine.)
The bases/starter packs currently affected are:
PROBLEM
A licensing error occurs when updating or upgrading a license to 7.1 or older.
The actions a customer who has one of the affected bases can take that will update their license and have a negative impact on their site are:1. Add new product
2. Renew their SWA
3. Request a new Desaware key (new activations)
4. Upgrade from some lower version to 7.1 (upgrading to 8.0 will replace the starter pack with an 8.0 base that works fine.)
The bases/starter packs currently affected are:
- 51300955 MiCC EE Basic Starter Pack
- 51300541 MiCC EE Standard Starter Pack
- 51300542 MiCC EE Advanced Starter Pack
- 51300543 MiCC EE Premium Starter Pack
- 51302191 CC Base Syst Activate - Prem IVR
RESOLUTION
If you have one of the above licenses and need to update/upgrade your license, or have already done so please contact AMC support to have your license corrected. For more information, please see the link below.
http://portal.mitel.com/wps/myportal/MOLPageDetails?WCM_GLOBAL_CONTEXT=/wps/wcm/myconnect/mitelonline/MitelOnline/Home/Purchasing/Licensing/AMCAPPLIES TO
MiCC 7.1 and older
Keywords: license licensing starter pack bundle