ALM0125 - Emails in FailedRoute state
Article ID: 52100 - Last Review: September 29, 2016DESCRIPTIONEmails have entered a FailedRoute state in storage. This can happen for a number of reasons including an improperly configured workflow as...
View ArticleHow To: MiContact Center Silent Installations
Article ID: 52335 - Last Review: September 30, 2016 INFORMATION The MiContact Center installation routine can be run silently on either a new installation, or during repair installs. The purpose of...
View ArticleRing Group Configuration Requirements for MiContact Center Real Time & Reporting
Article ID: 52187 - Last Review: October 5, 2016SUMMARYIn order to achieve proper functionality for real time and reporting of Ring Groups as part of the MiContact Center real time and reporting suite,...
View ArticleHigh memory usage on W3WP.EXE process
Article ID: 52155 - Last Review: Aug 13th, 2014PROBLEMThe W3WP.EXE process is used to run application pools, and in some cases can accumulate a large memory footprint. RESOLUTIONIn order to resolve...
View Article8.X - Elasticsearch failing to install or upgrade due to incorrect JAVA_HOME...
Article ID: 52496 - Last Review: October 7, 2016PROBLEMInstalling Elasticsearch fails. SYMPTOMSIn the MiCC.Installer.Core logfile you will see a line like the following:Info: 2016-Aug-10 07:18:35.999...
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How to configure Traffic Analysis
.style1 { border-style: solid; border-width: 1px;}.style3 { font-size: medium;}Article ID: 51127 - Last Review: October 20, 2016ABOUTTraffic Analysis is an optional application to Call Accounting and...
View ArticleSIP - Golden Rules documentation. Required Gateway Settings
Article ID: 52448 - Last Review: June 16, 2016INFORMATIONThe attached article contains the required gateway settings when using a SIP media server with MiContact Center 8.1.0.1 or newer.In order to use...
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TSB - Upgrading MiCC to Release 8.X may require assistance to manually update...
Upgrading MiCC to Release 8.X may require assistance to manually update the MiCC license in AMC and CRMUPDATE: August 24th, 2016As part of the MiCC v8.1 release and as mentioned in Product Bulletin...
View ArticleHotFix KB375543 - IVQ not displaying all calls In Queue
Article ID: 52497 - Last Review: November 7, 2016PROBLEMSome calls waiting in queue are not visible in the IVQ monitor, even though they display in QueueNow. RESOLUTIONThis HotFix is to be installed...
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HOWTO - How to manually update the Client Component Pack applications
Article ID: 51439 - Last Review: November 10, 2016PROBLEMOn a computer where you have just installed the Client Component Pack, when you attempt to start Ignite, it does not start. You may see a...
View ArticleSupported 3300 ICP releases by CCM versions
Article ID: 51183 - Last Review: November 10, 2016INFORMATIONBelow is a table displays the supported MiVoice Business (3300) software versions for MiContact Center by version. Using an unsupported...
View ArticlePotential licensing issues for Version 7.1 and older licenses
Article ID: 52498 - Last Review: November 15, 2016PROBLEMA licensing error occurs when updating or upgrading a license to 7.1 or older. The actions a customer who has one of the affected bases can take...
View ArticleWorkforce Scheduling (WFS) clients cannot connect
Article ID: 50623 - Last Review: November 17, 2016ProblemWorkforce Scheduling clients cannot connect to the serverSymptomsWhen opening the WFS client you will see the error:“A network-related or...
View ArticleHotFix KB375344 - Some email messages transferred between queues going into a...
Article ID: 52499 - Last Review: November 18, 2016PROBLEMIn an environment using preferred agent routing, emails which are picked up by an agent in one queue, then transferred to another queue would...
View ArticleALM0154 - Unable to connect to MassTransit
Article ID: 52500 - Last Review: November 18, 2016DESCRIPTIONThis alarm occurs when a Remote IVR or Routing service is unable to connect to the MassTransit service on the MiContact Center server....
View ArticleEvent and Alarm Descriptions
Article ID: 51286 - Last Review: November 18, 2016TABLE OF CONTENTCCM displays error and event messages to inform you of successful and unsuccessful operations. A subset of the error and event...
View ArticleSQL Views - Advanced Data Access Guide
Article ID: 51133 - Last Review: November 21, 2016SummaryThe following guide provides information about SQL Views.The SQL Views are already installed as part of the CCM. The ZIP file attached is a...
View ArticleAccount Codes and Classification Codes
Article ID: 51489 - Last Review: , November 25, 2016INFORMATIONAccount Codes are identifiers added to contact records. You can use them to distinguish between individual departments, projects, or...
View ArticleDetailed Release Notes for MiContact Center for MiVoice Business 8.1.1.0
Article ID: 52503 - Last Review: November 28, 2016INFORMATIONThe attached document contains the detailed release notes for MiContact Center Version 8.1.1.0 APPLIES TOMiCC 8.1.1.0Keywords: DRN 8.1.1.0...
View ArticleCCM Build Versions
Article ID: 51035 - Last Review: November 30, 2016SUMMARYThe table below shows each CCM version (eg: 6.0.2.1), its build number (6.0.03083.1), and its release date. Friendly NameBuild VersionDate...
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