HotFix KB376830 - Error in Workforce Scheduling when attempting to make changes to an existing schedule

Article ID: 52507 - Last Review: December 6, 2016

PROBLEM

When trying to make a change to an existing schedule, users experience an error. 

SYMPTOMS

The Workforce Scheduling client reports "The update did not succeed due to network congestion. Please try again" when saving a change.

A restart of the CCS service on the MiContact Center server will allow changes to be saved again.

RESOLUTION

This HotFix is to be applied onto MiContact Center version 7.1.3.3.

1. Download the attached KB376830.EXE to the MiContact Center server. 

2. Double-click the KB376830.EXE file and follow the on-screen prompts.

NOTE: Installing this hotfix will restart the prairieFyre services.  In order to avoid service interruptions we recommend applying this update after hours or during a scheduled maintenance window.

APPLIES TO

MiCC 7.1.3.3 

Keywords: 376830 KB376830 WFS workforce scheduling error change schedule