Pre-Requisite Software Compatibility by MiCC Version
Article ID: 51491 - Last Review: , November 30, 2016INFORMATIONThe following tables show what versions of .NET, IE, SQL, Windows (Server), and Windows (Client) are supported by version of prairieFyre...
View ArticleDSS0006 - Telephone System Synchronization failed due to Commit error
Article ID: 51724 - Last Review: June 6, 2013DESCRIPTIONThe telephone system synchronization failed and the area of its failure was Commit. SEVERITYErrorIMPACTThe telephone system synchronization did...
View ArticleHotFix KB376833 - Unable to create media server for the first time. YourSite...
Article ID: 52505 - Last Review: December 5, 2016PROBLEMIn an environment with an alias domain name, YourSite Explorer returns an error when trying to create a media server. SYMPTOMSThe YourSite...
View ArticleLicensing and Staging servers - Vital information
Article ID: 52504 - Last Review: December 5, 2016INFORMATIONThe MiContact Center license key provided for your MiCC Enterprise Server installation can be used twice. The second instance is intended to...
View ArticleHotFix KB377767 - Web ignite users could see handled media from other tenants
Article ID: 52506 - Last Review: December 5, 2016PROBLEMIn a multi-tenant environment, users in web-ignite were able to see handled emails from all sites, not just their own. RESOLUTIONThis hotfix is...
View ArticleHotFix KB376830 - Error in Workforce Scheduling when attempting to make...
Article ID: 52507 - Last Review: December 6, 2016PROBLEMWhen trying to make a change to an existing schedule, users experience an error. SYMPTOMSThe Workforce Scheduling client reports "The update did...
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AGP - How to Guide
Article ID: 51218 - Last Review: November 26, 2013INFORMATIONIf you have a Mitel 3300 ICP (MCD 4.0 SP1 and above) or 5000/Axxess telephone system, you can add / remove agents from one or more agent...
View ArticleHow To: MiContact Center Silent Installations
Article ID: 52335 - Last Review: September 30, 2016 INFORMATION The MiContact Center installation routine can be run silently on either a new installation, or during repair installs. The purpose of...
View ArticleHotFix KB377699 - Workforce scheduling generating an error when modifying an...
Article ID: 52508 - Last Review: December 14, 2016PROBLEMWhen making changes to an existing schedule, the workforce scheduling client would return an error and close. SYMPTOMSThe Workforce Scheduling...
View ArticleHotFix KB375404 - Various fixes for MiCC for Skype for Business
Article ID: 52509 - Last Review: December 15, 2016PROBLEMThis hotfix addresses several issues:Some agents unable to change MakeBusy statusSome agents receiving ACD calls while already on an ACD...
View ArticleGolden Rules for configuring MiVoice Business (3300)
Article ID: 50560 - Last Review: July 7, 2016INFORMATION prairieFyre support will frequently reference our Golden Rules for PBX configuration. These are the required settings to ensure that your PBX...
View ArticleIVR: Intermittently, when prompts play in callflow, no audio is heard, or...
Article ID: 52502 - Last Review: December 15, 2016PROBLEMIntermittently, when prompts play in callflow, no audio is heard, or messages are cut off before completion. SYMPTOMSThe device logs indicate...
View Article8.X - Installation of client or server fails deploying a pre-requisite component
Article ID: 52481 - Last Review: October 26, 2016PROBLEMThe installation of a pre-requisite component fails. This can occur on the MiContact Center server or a Client installation. Not applicable to...
View ArticleUpgrading MiCC Enterprise Edition with Multimedia
Article ID 52510: - Last Review: December 19, 2016URGENT UPGRADE INFORMATIONAny MiContact Center Enterprise Edition Multimedia sites planning to upgrade from v5.8-7.x to v8.x are asked to wait until...
View ArticleSoft Phone tab is missing from 8.1.1.0 Contact Center Client for users who...
Article ID: 52512 - Last Review: December 23, 2016PROBLEMSoft Phone tab is missing from 8.1.1.0 Contact Center Client for users who have Mitel Deskphone license. CAUSESecurity role validation...
View ArticleHotFix KB366119 - Media Server Performance by Destination showing incorrect...
Article ID: 52513 - Last Review: December 27, 2016PROBLEMIn an environment running MiCC for Skype 5.10.X with IVR 7.1.3.X when comparing reports, the Media Server Performance by Destination report was...
View ArticleHotFix KB376910 - On the Chat landing page the "Your Name" box does not have...
Article ID: 52514 - Last Review: January 2, 2017PROBLEMWhen a customer lands on the Chat landing page, the fields to be filled in are labeled with ghost text. However, since the "Your Name" field...
View ArticleHotFix KB377622 - YourSite Explorer not displaying Queue configuration tab...
Article ID: 52515 - Last Review: January 2, 2017PROBLEMWith a Business Reporter license (no ACD licensing), YourSite Explorer hides the Queue configuration menu. This is used for Ring Group...
View ArticleHotFix KB377624 - Queue Performance by Period for Ring Groups not accurate
Article ID: 52516 - Last Review: January 2, 2017PROBLEMWhen comparing Queue Performance by Period reports to a LifeCycle report, some calls which appear in the LifeCycle do not appear in the Queue...
View ArticleHotFix KB381257 - CSM Data Import tool not converting DB2 databases correctly.
Article ID: 52517 - Last Review: January 2, 2017PROBLEMWhen using the CSM Data Import tool to convert a CSM database in DB2 format to MiCC, some statistics are not carried over correctly....
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