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8.0 - Install fails because it cannot install pre-requisite components

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Article ID: 52406 - Last Review: January 18, 2017

PROBLEM

The 8.0 Installer fails to install pre-requisite components. 



SYMPTOMS

The installer logfile displays an error like the following:

Error: 2015-Dec-23 15:00:26.529   The operation has exceeded the timeout without completion.    ()
Error: 2015-Dec-23 15:00:26.531   Exception caught while attempting to deploy package:
--- Start Exception Stack ---
System.Exception: The operation has exceeded the timeout without completion.  Please check that your firewall is disabled and check log for more details.

   at prairieFyre.Installer.Core.Actions.ChocolateyInstaller.Process() in e:\TeamBuild\CCS\8.0.0.0_Deployment\src\Source\Applications\pfInstaller\prairieFyre.Installer.Core\Actions\ChocolateyInstaller.cs:line 87
--- End Exception Stack ---
 ()
Info: 2015-Dec-23 15:00:26.531   Finished ChocolateyInstaller          ()

 



CAUSE

Either a firewall or network condition is preventing the installer from downloading the needed files for pre-requisite installation. 



RESOLUTION

Use the Offline Install procedures as described below for local or remote installations.

NOTE:  Manual unzipping is only required for an 8.0.0.0 installation.  All newer Offline Installer packages will extract automatically, but you must specify the path.

To perform an offline installation of the MiCC Server

  1. Ensure that the MiCC Installation Executable (available at Mitel Online), MiCC Offline Installer Package (available at Mitel Online), and 7-Zip (http://www.7-zip.org/download.htmlare available on the MiCC Server. 
  2. Install 7-Zip
  3. Run the MiCC Installation Executable and select the extraction location. By default this will be [Extraction Location]\PFInstaller\PreReqs\
  4. DO NOT PROCEED with "Deploy Enterprise Server" when the MiCC Setup Activates.
  5. Using 7-Zip, extract the contents of the Offline Installer Package to [Extraction Location]\PFInstaller\PreReqs\
  6. Now proceed with the installation through MiCC Setup. 

To perform an offline installation of the Remote Server Components
  1. Ensure that the Mitel Remote Server Pack.exe (available by connecting to the MiCC server's CCMWeb at http://SERVERIP/CCMWeb/), MiCC Offline Installer Package (Available on Mitel Online), and 7-Zip (http://www.7-zip.org/download.htmlare available on the Remote Server. 
  2. Install 7-Zip
  3. Run the Mitel Remote Server Pack.exe
  4. DO NOT PROCEED with "Deploy Remote Server" when the MiCC Remote Server Setup Activates.
  5. Using 7-ZIp, extract the contents of the MiCC Offline Installer Package to [Extraction Location]\PFInstaller\PreReqs\
  6. Proceed with the installation through MiCC Remote Server Setup

APPLIES TO

MiCC Version 8.0 and newer 

Keywords: install installation fail fails error firewall pre-requisite components


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