PROBLEM
The 8.0 Installer fails to install pre-requisite components.
SYMPTOMS
The installer logfile displays an error like the following:
Error: 2015-Dec-23 15:00:26.529 The operation has exceeded the timeout without completion. ()
Error: 2015-Dec-23 15:00:26.531 Exception caught while attempting to deploy package:
--- Start Exception Stack ---
System.Exception: The operation has exceeded the timeout without completion. Please check that your firewall is disabled and check log for more details.
at prairieFyre.Installer.Core.Actions.ChocolateyInstaller.Process() in e:\TeamBuild\CCS\8.0.0.0_Deployment\src\Source\Applications\pfInstaller\prairieFyre.Installer.Core\Actions\ChocolateyInstaller.cs:line 87
--- End Exception Stack ---
()
Info: 2015-Dec-23 15:00:26.531 Finished ChocolateyInstaller ()
CAUSE
Either a firewall or network condition is preventing the installer from downloading the needed files for pre-requisite installation.
RESOLUTION
Use the Offline Install procedures as described below for local or remote installations.
NOTE: Manual unzipping is only required for an 8.0.0.0 installation. All newer Offline Installer packages will extract automatically, but you must specify the path.
To perform an offline installation of the MiCC Server
- Ensure that the MiCC Installation Executable (available at Mitel Online), MiCC Offline Installer Package (available at Mitel Online), and 7-Zip (http://www.7-zip.org/download.html) are available on the MiCC Server.
- Install 7-Zip
- Run the MiCC Installation Executable and select the extraction location. By default this will be [Extraction Location]\PFInstaller\PreReqs\
- DO NOT PROCEED with "Deploy Enterprise Server" when the MiCC Setup Activates.
- Using 7-Zip, extract the contents of the Offline Installer Package to [Extraction Location]\PFInstaller\PreReqs\
- Now proceed with the installation through MiCC Setup.
To perform an offline installation of the Remote Server Components
- Ensure that the Mitel Remote Server Pack.exe (available by connecting to the MiCC server's CCMWeb at http://SERVERIP/CCMWeb/), MiCC Offline Installer Package (Available on Mitel Online), and 7-Zip (http://www.7-zip.org/download.html) are available on the Remote Server.
- Install 7-Zip
- Run the Mitel Remote Server Pack.exe
- DO NOT PROCEED with "Deploy Remote Server" when the MiCC Remote Server Setup Activates.
- Using 7-ZIp, extract the contents of the MiCC Offline Installer Package to [Extraction Location]\PFInstaller\PreReqs\
- Proceed with the installation through MiCC Remote Server Setup
APPLIES TO
MiCC Version 8.0 and newer
Keywords: install installation fail fails error firewall pre-requisite components