Detailed Release Notes for MiContact Center Version 8.1.0.0
Article ID: 52471 - Last Review: July 26, 2016INFORMATIONThe attached document contains the detailed release notes for MiContact Center Version 8.1.0.0 APPLIES TOMiCC 8.1.0.0Keywords: DRN 8.1.0.0...
View ArticleVMware snapshot best practices
Article ID: 52518 - Last Review: January 18, 2017PROBLEMSnapshots in a VMware virtual environment can have a significant impact on server performance. Therefore we recommend that VMware snapshot best...
View Article8.0 - Install fails because it cannot install pre-requisite components
Article ID: 52406 - Last Review: January 18, 2017PROBLEMThe 8.0 Installer fails to install pre-requisite components. SYMPTOMSThe installer logfile displays an error like the following:Error:...
View ArticleElasticsearch Groovy Script RCE - security vulnerability (solution)
Article ID: 52519 - Last Review: January 18, 2017PROBLEMThe version of Elasticsearch used in the MiContact Center Business system is affected by a remote code vulnerability. A remote unauthenticated...
View ArticleWhen replying to an enqueued email, including the queue address in the...
Article ID: 52520 - Last Review: January 18, 2017PROBLEMWhen replying to an email in Ignite, if you include the queue email i the recipients, it can cause a loop as the reply is sent directly back into...
View ArticleIgnite - Set default font and size
Article ID: 52099 - Last Review: January 18, 2017PROBLEMYou are looking to set the default Font and Font Size for all your Ignite clients. Note that the steps are slightly different depending on...
View ArticleExcel Data Provider stuck at "connecting" when you click Test Connection
Article ID: 52472 - Last Review: January 23, 2017PROBLEMAfter creating an Excel Data Provider in YourSite Explorer you click the Test Connection button and it gets stuck on "Connecting". SYMPTOMSAfter...
View ArticleALM0125 - Emails in FailedRoute state
Article ID: 52100 - Last Review: January 25, 2017DESCRIPTIONEmails have entered a FailedRoute state in storage. This can happen for a number of reasons including an improperly configured workflow as...
View ArticleHotFix KB383468 - Intermittently agents received a blank chat screen in Ignite
Article ID: 52521 - Last Review: January 31, 2017PROBLEMIntermittently agents receive a blank chat screen in Ignite. RESOLUTIONThis HotFix must be installed onto MiCC 8.1.0.0.1. Download the attached...
View ArticleIVR - After upgrade to MiCC 8.1 32bit ODBC connections no longer function
Article ID: 52522 - Last Review: , 2017PROBLEMAfter upgrade to 8.1 or later the 32 bit 3rd party Data Provider does not appear to function correctly. SYMPTOMSIVR failures on database activities in...
View ArticleAccount and classification codes are not displaying in Desktop or Web ignite
Article ID: 52523 - Last Review: January 31, 2017PROBLEMAccount and classification codes are not displaying in Desktop or Web ignite. CAUSEAccount Code categories have been enabled and Ignite does not...
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License Violation due to App Conn license
Article ID: 52524 - Last Review: February 6, 2017INFORMATIONOn January 31, 2017 Mitel removed the Application Connection license from all MiContact Center licensing. While Mitel used to include...
View ArticleHowTo - Make a Client Update Package to be deployed manually
Article ID: 52010 - Last Review: February 7, 2017PROBLEMWhen applying an update to the Enterprise Server that includes adjustments to the Client software, the server will (by default) try to push the...
View ArticleGolden Rules for configuring MiVoice Business (3300)
Article ID: 50560 - Last Review: July 7, 2016INFORMATION prairieFyre support will frequently reference our Golden Rules for PBX configuration. These are the required settings to ensure that your PBX...
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License Violation due to App Conn license
Article ID: 52524 - Last Review: February 6, 2017INFORMATIONOn January 31, 2017 Mitel removed the Application Connection license from all MiContact Center licensing. While Mitel used to include...
View ArticleHow to drop and rebuild the prairieFyre database once SQL Express has reached...
.style1 { TEXT-DECORATION: underline}.style2 { TEXT-DECORATION: underline}Article ID: 50258 - Last Review: February 16, 2017INTRODUCTIONThis article describes the steps to drop and rebuild the database...
View ArticleHotFix KB377880 - Multitenant - Employees were able to see some items from...
Article ID: 52525 - Last Review: February 21, 2017PROBLEMDevices from one Site in the configuration were visible to employees of a different Site.RESOLUTIONThis HotFix is to be installed onto MiContact...
View ArticleMiCloud Business Partner Built MiCC Deployment Best Practices
Article ID: - Last Review: February 22, 2017INFORMATIONWhen deploying MiContact Center in a MiCloud Business partner built environment, it is important to follow the appropriate best practices....
View ArticleLicensing - March 17th expiry for Subscription Timer
Article ID: 52527 - Last Review: February 22, 2017PROBLEMSites which updated their licensing between July 19th, 2016 and January 19th, 2017 had a subscription expiry applied in error.If you allow the...
View ArticleExcessive number of short abandons pegging in VWM environment
Article ID: 51624 - Last Review: April 8, 2015PROBLEMIn some cases short abandons (roughly 3 seconds in length) are generated for calls that are being routed through IVR. WORKAROUNDNOTE: Depending the...
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