When replying to an enqueued email, including the queue address in the recipients can cause a routing loop

PROBLEM

When replying to an email in Ignite, if you include the queue email i the recipients, it can cause a loop as the reply is sent directly back into queue. 

RESOLUTION

You can add a failsafe to prevent this.

1. Open the EMail Media Server and load the Inbound workflow
2. Add a FROM activity to check if the Queue email address is in the FROM or CC fields.
3. On Success, add a No Reply activity to prevent that message from going back into queue.  Leave the Failure branch blank and it will continue onto the rest of the workflow.

APPLIES TO

MiCC 8.0.