HotFix KB383468 - Intermittently agents received a blank chat screen in Ignite

Article ID: 52521 - Last Review: January 31, 2017

PROBLEM

Intermittently agents receive a blank chat screen in Ignite. 

 

RESOLUTION

This HotFix must be installed onto MiCC 8.1.0.0.

1. Download the attached KB383468.EXE to the MiContact Center server.
2. Double-click the KB383468.EXE and follow the on-screen prompts. 
3. The Update package will automatically be updated, and if client updates are enabled it will be pushed to all client computers.

NOTE: Installing this hotfix will restart the MiContact Center services.  In order to avoid service interruption we recommend applying the update after hours or during a scheduled maintenance window.

APPLIES TO

MiCC 8.1.0.0 

Keywords: 383468 KB383468 intermittent intermittently ignite chat blank