Account and classification codes are not displaying in Desktop or Web ignite

PROBLEM

Account and classification codes are not displaying in Desktop or Web ignite. 

CAUSE

Account Code categories have been enabled and Ignite does not support this view. 

RESOLUTION

1. Log into Yoursite Explorer as a System Administrator
2. In the DEVICES pane, select Account Codes
3. On the Yoursite Explorer menu bar at the top of the screen, click the Configuration tab
4. After clicking configuration, on the right hand side of the top bar menu, uncheck Enable Account Code Categories
NOTE: (Code Categories are only supporting in Contact Center Client)
5. Save.  Close and re-launch Ignite, Account and Classification codes will now be available for use in Ignite. 
 

APPLIES TO

MiCC 7.X and newer