How to drop and rebuild the prairieFyre database once SQL Express has reached its 10 GB limit

INTRODUCTION

This article describes the steps to drop and rebuild the database once SQL Express has reached its size limit of 10 GB

SUMMARY

SQL Express, unlike full SQL, has a database limit of 10 GB.  Once a database in SQL Express has reached 10 GB in size, no further data can be written into it.  At this time customers will encounter problems logging into the CCM website and are unable to run reports.  Follow the steps below to drop the existing database to create a new one.

NOTE:  It may be more time efficient to try our Data Purge Tool first before dropping and rebuilding the database.

INSTRUCTIONS

Create a backup of the .xml database

1. Launch Contact Center Client (CCC)
2. Click on Management in the top left corner
3. Select Configuration
4. Select Backup/Restore configuration data
5. Select Back up and save .xml file to Desktop
   

Drop the Existing Database

1. Launch SQL Server Management Studio
2. Connect to the local instance of SQLExpress
3. Expand Databases to see CCMData
4. Right-click CCMData and select Tasks then Detach
5. Add check-mark to Drop Database and Close Existing Connections
6. Right-click CCMStatisticalData and select Tasks then Detach
7. Add check-mark to Drop Database and Close Existing Connections
8. Click OK

   Browse to the database storage directory (Defaulted to <Install Dir>\Program Files\PrairieFyre Software inc\CCM\Database\ and move the CCMData.mdf, CCMData.ldf, CCMStatisticalData.mdf, and CCMStatisticalData.ldf files into another directory for safe keeping.