PROBLEM
Sites which updated their licensing between July 19th, 2016 and January 19th, 2017 had a subscription expiry applied in error.
If you allow the subscription to expire on March 17th, without updating your license you may experience the following:
In MiContact Center Version 7.X or older...
- The Update License button will be removed from the Mitel Contact Center Management Licensing Tool.
- You will receive a warning that your Demo License has expired.
- Users will not be able to log into client applications.
- Outbound workflows will not function.
- Your licensing will revert to 1 voice media server, 75 voice licenses, 1 premium supervisor, Business Reporter, Call Accounting, and 50 extensions.
- The License Key is no longer remembered by the MiCC Setup wizard.
- You will receive a warning that your Demo License has expired.
- Users will not be able to log into client applications.
- Outbound workflows will not function.
- Your licensing will revert to 1 voice media server, 75 voice licenses, 1 premium supervisor, Business Reporter, Call Accounting, and 50 extensions.
SYMPTOMS
Sites will be affected if, during the above time period, they performed any of the following actions:
- Renewed their Software Assurance
- Added new Part Numbers to their license
- Upgraded their version of MiContact Center
- Requested a new Desaware key
- Installed a new system
RESOLUTION
Before March 17th:
In MiContact Center Version 7.X or older...
1. Launch the Mitel Contact Center Management Licensing Tool.
2. Click Update License.
NOTE: If you do not have an internet connection to complete this action, you will need to save a copy of your CCMv5.dlsc file and manually sign it through AMC.
In MiContact Center Verison 8.X or newer...
1. Launch MiCC Setup.
2. Click Update License.
NOTE: If you do not have an internet connection to complete this action, you will need to save a copy of your CCMv5.dlsc file and manually sign it through AMC.
In MiContact Center Version 7.X or older...
1. Launch the Mitel Contact Center Management Licensing Tool.
2. Click Register Online.
3. You will need to input your Desaware License Key.
4. Click Register.
NOTE: If you do not have an internet connection to complete this action, you will need to save a copy of your CCMv5.dlsc file and manually sign it through AMC.
In MiContact Center Verison 8.X or newer...
1. Launch MiCC Setup.
2. Click Update License.
3. You will need to input your Desaware License Key.
4. Click Next and follow the on-screen prompts.
NOTE: If you do not have an internet connection to complete this action, you will need to save a copy of your CCMv5.dlsc file and manually sign it through AMC.
APPLIES TO
MiCC, all versions
Keywords: licensing demo license expired subscription timer