Article ID: ; 51212 - Last Review: May 16, 2011
This is the list of all items for 5.7 SP1 Fix Pack 2, released on , May 16 2011. For more information, you can visit Mitel Online to download our Detailed Release Notes for this release.
Click Installing Contact Center Solutions and Call Accounting hotfixes. In the list of available hotfixes, identify the hotfix you require using the number of this Knowledge Base article, and click the associated Web Download or FTP Download link.
This is the list of all items for 5.7 SP1 Fix Pack 2, released on , May 16 2011. For more information, you can visit Mitel Online to download our Detailed Release Notes for this release.
- Product areas improved in this release
- SalesForce.com Integration - Transfering an ACD call to a busy number, no 'Wait' button displayed.
Description : When attempting to transfer a call and the destination was busy, the Salesforce.com connector was displaying the Complete Transfer button instead of the Wait button. Workaround : None Resolution Notes : Changes were made to ensure the Salesforce.com connector displays the Wait button when transferring calls to destinations that are busy.
- SalesForce.com Integration - SalesForce.com Session Time Out Causes Illigal Session IDs/CTI Adapter Crash.
Description : After being logged out of the Salesforce.com connector due to inactivity, the Salesforce.com connector was producing an invalid session ID error upon attempt to log back in. Workaround : None Resolution Notes : The Salesforce.com connector was updated to prompt users to refresh the page following a logout due to inactivity to attach to the new session ID
- SalesForce.com Integration - Call Forward on Phone Causes CTI Adapter To Crash.
Description : At times, when call forwarding is enabled on desk phones, the Salesforce.com connector crashes. Workaround : None Resolution Notes : Changes were made to ensure that call forwarding does not cause the Salesforce.com connector to crash.
- SalesForce.com Integration - CTI Adapter Attempting To Create Call Task Against Incorrect Call ID after perform MKB during worktimer.
Description : The Salesforce.com connector was failing to create tasks while calls were being made. Workaround : None Resolution Notes : The Salesforce.com connector was updated to ensure associated call tasks can be created while calls are being made. IMPORTANT NOTE: When a make busy reason code is set while the call is in progress it will NOT prompt the user for a classification code if they are configured, and automatically submit a non-compliant code.
- SalesForce.com Integration - Unable to Login Due to Reading Deleted Row Information.
Description : The Salesforce.com connector was unable to read deleted row information and logged users off of them system, forcing them to log back into the system. Workaround : None. Resolution Notes : Changes were made to ensure that the deleted row information can be read by the Salesforce.com connector and that users are not logged off of the system unexpectedly.
- SalesForce.com Integration - CTI Connector log indicates 'Device Out of Service' for Hotdesking Agent IDs.
Description : The Salesforce.com connector error message 'Device out of Service' was lacking an accurate and informative description on the error agents were experiencing. Workaround : None. Resolution Notes : This Salesforce.com connector error message was updated to display more accurate and relevant information to agents.
- SalesForce.com Integration - Call Routing During 3300 Embedded Voicemail Causes SFDC Adapter Failures.
Description : Calls being routed during 3300 ICP embedded voicemail was causing the Salesforce.com connector to lose access to one or more of its lines due to the connector treating the call as in progress. Workaround : None. Resolution Notes : The Salesforce.com connector was updated to ensure that calls being routed during 3300 embedded voicemail to not experience any failures.
- SalesForce.com Integration - Connector does not respond to Queued call after forced Worktimer.
Description : When ACD agents were handling ACD calls from a queue with Classification Codes and Forced work timer enabled in YourSite Explorer, any queued calls received after the first ACD call were not displaying in the Salesforce.com connector. Workaround : None. Resolution Notes : Changes were made to ensure that ACD calls are delivered and displaying correctly to agents using the Salesforce.com connector when Classification Codes and work timer are enabled.
- SalesForce.com Integration - Agents Stuck in Work Timer After Transferring ACD Calls.
Description : Agents who transfer ACD calls to other agents were stuck in work timer after calls were transferred. Workaround : None. Resolution Notes : The Salesforce.com connector was updated to ensure that agents are not stuck in work timer after transferring ACD calls.
- SalesForce.com Integration - Calls Being Duplicated/Triplicated in SalesForce.
Description : At times, call tasks are being duplicated in the Salesforce.com connector. Workaround : None. Resolution Notes : Changes were made to ensure that call tasks are not duplicated in the Salesforce.com connector.
Due to export regulations, direct links to the hotfix associated with this Knowledge Base article is no longer provided through prairieFyre Software's Knowledge Base and FTP server. Instead, you will have to login to www.mitel.com using your Mitel OnLine credentials to gain access to downloads.
- Using a web browser browse to http://www.mitel.com.
- Click Login.
- Type your MOL User ID and Password and click Log in.
- Under Support click Software Downloads.
- To download
- A Contact Center Enterprise Edition hotfix, click Contact Center Enterprise Edition=>Contact Center Enterprise Edition Software Download and after Download the Mitel Networks Contact Center Enterprise Edition, click CCEE_FullRelease.
- A Contact Center Business Edition hotfix, click Contact Center Business Edition=>Contact Center Business Edition Software Download and after Download the Mitel Networks Contact Center Business Edition, click CCBE_FullRelease.
- A Call Accounting hotfix, click Call Accounting=>Call Accounting Software Download and after Download the Mitel Networks Call Accounting, click CA_FullRelease.
WARNING: Installing the hotfix will Stop and Start ALL prairieFyre services.
It is recommended to install the hotfix outside of regular business hours to avoid any potential service affecting issues.
**NOTE** : Before installing this Fix Pack, you will need to ensure that Service Pack 1 and KB41351 is installed. To verify both are installed, click on Start -> Run, type in regedit -> Click OK. In the Registry Editor, under the HKEY_LOCAL_MACHINE\Software\PrairieFyre Software Inc\CCM\Hotfixes, you will see the list of hotfixes installed. Verify that KB41351 is part of the list. Then, under Common, ensure that the Service Pack is set to 1;
APPLIES TO
CCM version 5.7 SP1 w/KB41351