CCM Build Versions
Article ID: 51035 - Last Review: October 10, 2014SUMMARYThe attached document contains each CCM version (eg: 6.0.2.1), their build number (6.0.03083.1), and release date.Keywords: ccm contact center...
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5.7 SP1 Fix Pack 2
Article ID: ; 51212 - Last Review: May 16, 2011This is the list of all items for 5.7 SP1 Fix Pack 2, released on , May 16 2011. For more information, you can visit Mitel Online to download our Detailed...
View ArticleHowTo - Make a Client Update Package to be deployed manually
Article ID: 52010 - Last Review: October 15, 2014PROBLEMWhen applying an update to the Enterprise Server that includes adjustments to the Client software, the server will (by default) try to push the...
View ArticleSample and Default Workflow Files
Article ID: 52212 - Last Review: October, 15th, 2014SUMMARYIn some cases the default and sample workflow files are not available for IVR Routing. If you are missing the default workflows for UPiQ,...
View ArticleALM0036 - Maintenance
Article ID: 51378 - Last Review: February 22, 2013DESCRIPTIONMaintenance has failed. This is the nightly maintenance routine that runs on the schedule programed against your...
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Applying Voice Policies to Voice Queues in MiContact Center for Lync
Article ID: 52213 - Last Review: October 21st, 2014ISSUEWhen utilizing MiContact Center for Lync voice queues with unavailable answer points, dial out of queue, or interflow destinations that contain...
View ArticleImproper server boot order in a MS Lync/prairieFyre environment causes...
Article ID: 51916 - Last Review: April 19, 2013PROBLEMMS Lync customers running prairieFyre 5.10 are unable to route call to queues and agents unable to login after they have performed maintenance on...
View ArticleDetailed Release Notes - Version 5.10.5.0
INFORMATIONFor the detailed release notes for Contact Center for Microsoft Lync Version 5.10.5.0, please see the attached PDF document. APPLIES TO5.10.5.0Keywords: DRN detailed release notes 5.10.5.0
View ArticleDetailed Release Notes - Version 7.1.0.1
INFORMATIONThe attached PDF contains the detailed release notes for Version 7.1.0.1. APPLIES TO7.1.0.1
View ArticleRTR0006 - Application Endpoint Unavailable Alarm
Article ID: 51591 - Last Review: July 9th, 2012 DESCRIPTION This alarm is an emailed alarm indicating that an ApplicationEndpoint is no longer available. SEVERITY Critical IMPACT All queues are...
View ArticleCRM Connector Support by Version
Article ID: 51888 - Last Review: November 4, 2014INFORMATIONMitel® Contact Center Screen Pop Connector for Microsoft® Dynamics CRM delivers real-time customer data to employee desktops as calls arrive....
View ArticleHowTo: 7.1 - Queue Resiliency
Article ID: 52215 - Last Review: November 4, 2014INFORMATIONIn Version 7.1 of the MiContact Center software we have added the ability to configure resilient queues. Note that ACD Paths are not...
View ArticleHow to perform a CCM or IQ license registration with no internet
Article ID: 51123 - Last Review: February 11, 2011PROBLEMYou are unable to license a CCM or IQ server when there is no internet access available.RESOLUTIONPerform an offline registration by emailing...
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Remote Server Installation - Setup cannot continue until all system...
Article ID: 52220 - Last Review: November 10, 2014PROBLEMWhen installing the Remote Server software onto a Windows 2012 or Windows 8 machine you receive the following error: CAUSEMicrosoft .NET 3.5 is...
View ArticleMCC 7.1 - Manual configuration to preview Drafts of email messages
Article ID: 52219 - Last Review: November 10, 2014INFORMATIONIn Version 7.1 we have added a manual configuration to the server which allows Ignite to preview drafts of messages and not just the...
View Article7.1 - During a warm transfer, the Contact Center Monitor realtime shows the...
Article ID: 52218 - Last Review: November 10, 2014INFORMATIONWhen Agent 1receives a call from an external source and then performs a warm transfer to Agent 2, the realtime monitor in Contact Center...
View ArticleHowTo: MCC 7.0/7.1 - Archiving old emails to save space
Article ID: 52217 - Last Review: November 10, 2014INFORMATIONYou may want to permanently archive some of the emails located in C:\Program Files (x86)\prairieFyre Software...
View ArticleSalesForce - The Answer button does not display when receiving a call
Article ID: 52216 - Last Review: November 10, 2014PROBLEMIntermittently, the Answer button does not display in the SalesForce Connector when receiving a call. RESOLUTIONEnsure that you are running...
View ArticleALM0115 - UCMA Platfor Failed to Initialize
Article ID: 52221 - Last Review: November 10, 2014DESCRIPTIONThis error will appear on Router startup if a Lync media server comes online and there is an error with the configuration or installation of...
View ArticleALM0136 - Routing Media Service cannot connect to the CCMRouting Database
Article ID: 52222 - Last Review: November 10, 2014DESCRIPTION The routing media service can no longer connect the CCMRouting Database. SEVERITYCritical IMPACTEmails and Chats will not route to agents...
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