HotFix KB392414 - Multiple fixes for Agent Whisper

PROBLEM

This HotFix resolves the following issues:

• Agent Whisper unable to read the DNIS variable for a call
• Agent Whisper unable to read the DNIS variable for a call when transferred to queue via a System Speed Call
• When the first agent in a queue requeues the call, the Agent Whisper did not play when the second agent answered.
• Agent Shift by period report was occasionally missing time due to a RecallHeldParty MiTAI event

RESOLUTION

This HotFix is to be installed onto MiContact Center Business Version 8.1.2.0. 

1. Download the attached KB392414.EXE to the MiContact Center server.
2. Double-click the KB392414.EXE file and follow the on-screen prompts.
3. Go to [InstallDir]\Services\ConfigService\ .
4. Launch the GlobalAppSettingsEditor.exe.
5. Fill in the following information:

• Application: RoutingInboundService.exe
• SectionGroup: Mitel.Routing.Mitel.Properties.Settings
• Name: TransferDNsToSaveMediaRecordFor
• Value: Enter the system speed call numbers, separated by commas. eg: 123,124,125,126

6. Click Save.

APPLIES TO

MiCC 8.1.2.0.