HowTo - Update licensing or check subscription timers
Article ID: 52528 - Last Review: February 28, 2017INFORMATIONIf you are concerned that you may be affected by the March 17th Subscription Timer, or need to update your licensing, please see the...
View ArticleHowTo - SMDR Reorder Buffer for Data Summarization
Article ID: 52200 - Last Review: March 1, 2017INFORMATIONThis article describes the SMDR Reorder Buffer configuration available in MiContact Center.SMDRReorderBufferReleaseIntervalInSeconds: This...
View ArticleLicense not converted when changing from 7.X (or older) to 8.1 (or newer) in...
Article ID: - Last Review: March 3, 2017PROBLEMWhen upgrading a site, you change the Software Version from 7.X (or older) directly to 8.1 (or newer). After updating the record, it still shows 7.X...
View ArticleHotFix KB388947 - After applying HotFix KB383468, MCC Chat account codes no...
Article ID: 52531 - Last Review: March 15, 2017PROBLEMAfter applying HotFix KB383468, MCC Chat account codes are no longer reporting. RESOLUTIONThis HotFix is to be installed onto MiContact Center...
View ArticleHotFix KB386779 - Data from 7.1 system will no longer summarize in 8.1.1.0
Article ID: 52532 - Last Review: March 15, 2017PROBLEMSome data from a MiContact Center 7.1 system would no longer summarize after it was upgraded to 8.1.1.0RESOLUTIONThis HotFix is to be installed...
View ArticleHotFix KB392367 - IVR Menu and Collect Digit activities' timeout value is not...
Article ID: 52533 - Last Review: March 20, 2017PROBLEMWhen voice recognition is enabled, users cannot configure the Timeout value in IVR Menu and Collected Digit activities. RESOLUTIONThis HotFix is to...
View ArticleDNIS information is showing the destination digits instead of the original 10...
Article ID: 52534 - Last Review: March 23, 2017PROBLEMThe DNIS information for a call is showing the destination digits instead of the original 10 digits dialed. The MiVoice Business was recently...
View ArticlePBX programming-related error messages for CCC softphone
Common CCC softphone error codes related to PBX programming ProblemWhen attempting to start the softphone, you get the following error:Error type: eCommsError Error code: -1 Operation:...
View ArticleDetailed Release Notes for MiContact Center for MiVoice Business 8.1.2.0
Article ID: 52535 - Last Review: March 27, 2017INFORMATIONThe attached document contains the detailed release notes for MiContact Center Version 8.1.2.0 APPLIES TOMiCC 8.1.2.0Keywords: DRN 8.1.1.0...
View ArticleSupported MiVoice Business (MCD) releases by MiCC Version
Article ID: 51183 - Last Review: March 25, 2017INFORMATIONBelow is a table displays the supported MiVoice Business (3300) software versions for MiContact Center by version. Using an unsupported...
View ArticlePre-Requisite Software Compatibility by MiCC Version
Article ID: 51491 - Last Review: , March 25, 2017INFORMATIONThe following tables show what versions of .NET, IE, SQL, Windows (Server), and Windows (Client) are supported by version of prairieFyre...
View ArticleClient and Server Port Requirements
Article ID: 51887 - Last Review: April 4, 2017 SUMMARYThe following article contains a list of the ports required by the Contact Center Solutions suite. This information is useful for IT...
View ArticleHotFix KB389019 - Multiple Multimedia fixes for MiContact Center Version 8.0.1.0
Article ID: 52536 - Last Review: April 7, 2017PROBLEMThis HotFix addresses three issues:Changing default presence status for agent in agent group in YSE doesn't save or changeEmail messages were being...
View ArticleWorkforce Scheduling (WFS) clients cannot connect
Article ID: 50623 - Last Review: November 17, 2016ProblemWorkforce Scheduling clients cannot connect to the serverSymptomsWhen opening the WFS client you will see the error:“A network-related or...
View ArticleHowTo - Add a binding in IIS manager
Article ID: 52330 - Last Review: September 25, 2015INFORMATIONTo use SSL with a self signed certificate a binding for the port most be added using IIS Manager. Use the following steps:1. Open the...
View ArticleHotFix KB392414 - Multiple fixes for Agent Whisper
Article ID: 52537 - Last Review: April 12, 2017PROBLEMThis HotFix resolves the following issues:Agent Whisper unable to read the DNIS variable for a callAgent Whisper unable to read the DNIS variable...
View Article8.X - Installation of client or server fails deploying a pre-requisite component
Article ID: 52481 - Last Review: October 26, 2016PROBLEMThe installation of a pre-requisite component fails. This can occur on the MiContact Center server or a Client installation. Not applicable to...
View ArticleWFM Connector generating 0KB files for some intervals
Article ID: 52318 - Last Review: April 17, 2017PROBLEMWhen the WFM Connector exports data, some intervals return 0KB files. SYMPTOMSIn the prairieFyre.WFM.Services.log file you will see warnings like...
View ArticleHowTo - Configure IVR callbacks when more than one area code is considered a...
Article ID: 52432 - Last Review: April 24, 2017PROBLEMWhen IVR initiates a callback it will determine whether the call requires a 1 for long-distance, or 011 for international based on the saved...
View ArticleGolden Rules for configuring MiVoice Business (3300)
Article ID: 50560 - Last Review: May 1, 2017INFORMATION prairieFyre support will frequently reference our Golden Rules for PBX configuration. These are the required settings to ensure that your PBX...
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