HotFix KB393576 - Intermittently Agent Greeting port does not receive DNIS or ANI from call

Article ID: 52542 - Last Review: May 18, 2017

PROBLEM

This HotFix addresses two issues:

• Agent Greeting ports intermittently being unable to receive the DNIS or ANI values from the call being tapped

• Agent Greeting ports not properly releasing calls if the call is requeued 

 

RESOLUTION

This HotFix is to be applied onto MiContact Center Business version 8.1.2.0. 

1. Ensure that KB392414 is installed.
2. Ensure that KB393574 is installed.
3. Download the attached KB393576.EXE to the MiContact Center server.
4. Double-click the KB393576.EXE and follow the on-screen prompts.

NOTE: Installing a HotFix will restart the Mitel services.  To avoid service interruption we recommend applying this update after hours or during a scheduled maintenance window.

APPLIES TO

 

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