HotFix KB393158 -Enterprise Server service infinite loop issue
Article ID: - Last Review: May 8, 2017PROBLEMIn some cases old SMDR records could cause the Enterprise Server service to fall into an infinite loop, resulting in poor performance or triggering service...
View ArticleHotFix KB393574 - New Callback monitor does not display already existing...
Article ID: 52539 - Last Review: May 10, 2017PROBLEMWhen opening a Callback monitor in Contact Center Client, the monitor will only display callbacks once their status is updated. As a result,...
View ArticleHotFix KB393054 - Ignite taking 30 to 40 seconds to load an email message
Article ID: 52540 - Last Review: May 15, 2017PROBLEMWhen selecting an email in ignite, it is taking 30 to 40 seconds for that email to load.This HotFix also addresses an issue where Junking on email...
View ArticleHotFix KB393073 - Emails being sent to FailedRoute with reason code of Hard...
Article ID: 52541 - Last Review: May 17, 2017PROBLEMMessages are sent into a queue, picked from that queue and transferred back before being picked again by an agent. This results in Emails being sent...
View ArticleHotFix KB393576 - Intermittently Agent Greeting port does not receive DNIS or...
Article ID: 52542 - Last Review: May 18, 2017PROBLEMThis HotFix addresses two issues:Agent Greeting ports intermittently being unable to receive the DNIS or ANI values from the call being tappedAgent...
View ArticleHowTo - Increase ElasticSearch maximum memory size
INFORMATIONIn a high-volume multimedia environment, the default ElasticSearch maximum memory size may be insufficient, and the service may restart on occasion, causing an alarm ALM0155. Use the...
View ArticleHotFix KB393516 - IVR fixes in a resilient scenario
Article ID: 52544 - Last Review: May 25, 2017PROBLEMThis HotFix resolves two issues:When the primary IVR fails, there is a 40 second execution timeout when querying the MiCCSDKIVR ports reporting that...
View ArticleBluStar - How to download and install BluStar
Article ID: 52449 - Last Review: May 30, 2017INFORMATIONNOTE: Presently the only download location for MiCntact Center Business 8.1.0.1 or BluStar is via the Knowledge Management System available on...
View ArticleALM0031 - Data Link
Article ID: 51373 - Last Review: June 5, 2017DESCRIPTIONThis alarm indicates communication problems between the MiContact Center server and the PBX (MiVoice Business) or CTI Server (SIP Environment)...
View ArticleHotFix KB399587 - Multiple multimedia and Ignite client fixes
Article ID: 52545 - Last Review: June 9, 2017PROBLEMThis HotFix addresses multiple issues:In Web-Ignite a security role which blocks access to real-time monitors will also prevent account codes from...
View ArticleWorkforce Management data incomplete - How to recover missing data
Article ID: 52413 - Last Review: June 2, 2016PROBLEMYou find that some data is not being collected correctly by the WFM Connector. SYMPTOMSOccasional agent interval data is missing from FTP data sent...
View ArticleHowTo - Add Nuance licensing to a MiContact Center server
Article ID: 52546 - Last Review: June 14, 2017PROBLEMAfter assigning ASR and/or TTS licenses in to the MiCC ARID in AMC, these licenses do not activate automatically. RESOLUTIONThe process for enabling...
View ArticleUI issues when using Windows Display Option to increase Display size to 125%...
Article ID: 51772 - Last Review: July 15, 2016PROBLEMIn Windows, setting the Display to 125% or greater magnification causes elements in the MiContact Center software user interface to overlap, making...
View ArticleUnable to drag and drop attachments into Ignite.
Article ID: 52293 - Last Review: June 22, 2017PROBLEMUsers are unable to drag and drop files onto the Desktop Ignite window in order to attache them to an email. WORKAROUNDClick the Add attachment...
View ArticleHotFix KB401762 - Incorrect call details appearing in Ignite (intermittent)
Article ID: 52548 - Last Review: July 4, 2017PROBLEMThis HotFix addresses multiple issues:The Call Details pane intermittently in Ignite showing incorrect call details (two different root causes...
View ArticleHotFix KB401979 - MiCCSDK concurrency errors preventing callback requests...
Article ID: 52547 - Last Review: July 4, 2017PROBLEMIntermittently callback requests were not being saved due to a concurrency error while writing to SQL. SYMPTOMSIn the MiCCSDK logs you will see...
View ArticleSupported MiVoice Business (MCD) releases by MiCC Version
Article ID: 51183 - Last Review: July 5, 2017INFORMATIONBelow is a table displays the supported MiVoice Business (3300) software versions for MiContact Center by version. Using an unsupported MiVoice...
View ArticleBest Practices for Installing Service Packs & Applying Hot Fixes
Article ID: 50616 - Last Review: July 6, 2017PREPARING TO INSTALL SERVICE PACKS OR HOT FIXESBefore installing service packs or applying hot fixes it is recommended you perform a Microsoft SQL Server...
View ArticleVMware snapshot best practices
Article ID: 52518 - Last Review: January 18, 2017PROBLEMSnapshots in a VMware virtual environment can have a significant impact on server performance. Therefore we recommend that VMware snapshot best...
View ArticleHotFix KB402324 - When marking a message in grid-view as NoReply...
Article ID: 52549 - Last Review: July 10, 2017PROBLEMWhen using grid-view in ignite, sometimes marking one message as NoReply would also mark the next message in grid as NoReply. CAUSEThe grid-view was...
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