HotFix KB393516 - IVR fixes in a resilient scenario

PROBLEM

This HotFix resolves two issues:

• When the primary IVR fails, there is a 40 second execution timeout when querying the MiCCSDK
• IVR ports reporting that they are in a Ring No Answer state after supervised transfers 

RESOLUTION

This HotFix is to be installed onto MiContact Center Business version 8.1.0.0.

1. Download the attached KB393516.EXE to the MiContact Center server.
2. Double-click the KB393516.EXE and follow the on-screen prompts.

NOTE: Installing this HotFix will restart the Mitel services.  To avoid service interruption we recommend applying the update after hours or during a scheduled maintenance window. 

APPLIES TO

MiCC 8.1.0.0