HotFix KB410718 - Some callback requests not being saved to SQL

PROBLEM

This HotFix corrects several issues:

• Callback requests weren't being committed to SQL due to a concurrency error. 
• Agents are returned to an available state after being set to Make Busy during a Multimedia item was being worked.
• The Ignite Inbox was showing calls stuck in a Hold state after the agent had actually disconnected and was in Work Timer.
• Interactive Visual Queue (IVQ) monitors were not displaying the checkmark for IsCallback column.

SYMPTOMS

The MiCCSDK log shows lines like the following:

Warning: 2017-May-22 13:29:43.701   Error saving changes due to a concurrency exception. Retrying...                                       (EntityFrameworkExtensions.SaveChangesSafe) 

RESOLUTION

This HotFix is to be installed onto MiContact Center Business version 8.1.3.0. 

1. Ensure that KB410407 is installed.
2. Download the attached KB410718.exe file to the MiContact Center server.
3. Double-click KB410718.exe and follow the on-screen prompts.
4. Wait for the repackager to complete, and allow any remote nodes and client computers to update automatically.

APPLIES TO

MiCC 8.1.3.0