HotFix KB410407 - Longest waiting counter inconsistent, and IVQ transfer error

Article ID: 52554 - Last Review: August 4, 2017

PROBLEM

This HotFix addresses two issues:

• The longest waiting time in Ignite's real-time monitors will pause periodically rather than counting up.
• If one drags and drops a call from IVQ into the same IVQ monitor, it is transferred to a random queue in that monitor.  It should not transfer at all within the same monitor.

RESOLUTION

This HotFix is to be installed onto MiContact Center Business version 8.1.3.0. 

1. Download the attached KB410407.EXE to the MiContact Center server.
2. Double-click the KB410407.EXE and follow the on-screen prompts.
3. Allow the repackager to complete and clients to auto-update.

NOTE: Installing this HotFix will restart the Mitel services.  To avoid service interruption we recommend applying the update after hours or during a scheduled maintenance window.

APPLIES TO

MiCC 8.1.3.0 

Keywords: 410407 KB410407 ignite real-time longest waiting counter IVQ drag and drop