HotFix KB411802 - CCM Call Notes are disappearing when

PROBLEM

This HotFix addresses an issue where Call Notes would be lost if a call was transferred from one answering queue to another.

RESOLUTION

This HotFix is to be installed into MiContact Center Business version 8.1.3.0. 

1. Ensure that KB410407 is installed.
2. Ensure that KB410718 is installed.
3. Download the attached KB411802.EXE file to the MiContact Center server.
4. Double-click the KB411802.EXE and follow the on-screen prompts.
5. Wait for the Repackager, and client auto-updates to complete.

NOTE: Installing this HotFix will restart the MiContact Center services. To avoid service interruption we recommend applying the update after hours or during a scheduled maintenance window.

APPLIES TO