Article ID: 52559 - Last Review: September 12, 2017
2. Ensure that KB410718 is installed.
3. Ensure that KB411802 is installed.
4. Download the attached KB412423.EXE to the MiContact Center server.
5. Double-click the KB412423.EXE and follow the on-screen prompts.
6. Wait for the repackager and client updates to complete.
NOTE: Installing this HotFix will restart the MiContact Center services. To avoid service interruption we recommend applying this patch after hours or during a scheduled maintenance window.
PROBLEM
Some calls were being counted twice towards the totals in Queue Spectrum reports.
RESOLUTION
This HotFix is to be applied onto MiContact Center Business version 8.1.3.0.
1. Ensure that KB410407 is installed.2. Ensure that KB410718 is installed.
3. Ensure that KB411802 is installed.
4. Download the attached KB412423.EXE to the MiContact Center server.
5. Double-click the KB412423.EXE and follow the on-screen prompts.
6. Wait for the repackager and client updates to complete.
NOTE: Installing this HotFix will restart the MiContact Center services. To avoid service interruption we recommend applying this patch after hours or during a scheduled maintenance window.
APPLIES TO
MiCC 8.1.3.0
Keywords: 412423 KB412423 queue spectrum