HotFix KB421532 - WorkForce Management Connector intermittently timing out when communicating with SQL

PROBLEM

When communicating with SQL the WFM Connector's scripts would intermittently time out, or suffer poor performance.

RESOLUTION

This HotFix is to be installed onto MiContact Center Business Version 7.1.3.2. 

1. Download the attached KB421532.EXE to the MiContact Center server.
2. Double-click the KB421532.EXE and follow the on-screen prompts.

NOTE: Installing this HotFix will restart the Mitel services.  To avoid service interruption we recommend applying the patch after hours or during a scheduled maintenance window.

APPLIES TO

MiCC 7.1.3.2