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Lync Ignite - Conversation Windows cut off functionality for transfers, hold...
Article ID: 52078 - Last Review: December 13, 2013PROBLEMIgnite conversation window cuts off most of the buttons used to transfer, hang-up, hold and mute. Mostly found with Lync 2013 client. SYMPTOMS...
View ArticleHotFix KB416156 - Enterprise service being restarted due to performance
Article ID: 52561 - Last Review: October 16, 2017PROBLEMThis HotFix addresses two issues:The Enterprise server service being restarted intermittently due to performance issues.The Calls Waiting...
View ArticleMiContact Center Business Build Versions
Article ID: 51035 - Last Review: October 16, 2017SUMMARYThe table below shows each CCM version (eg: 6.0.2.1), its build number (6.0.03083.1), and its release date. Friendly NameBuild VersionDate...
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MCC 8.0 - How to set EmailSizeLimitBytes and UseSmtpSizeLimit in the Global...
Article ID: 52336 - Last Review: October 19, 2017INFORMATIONAs of version 8.0, two settings have been added to Multimedia Contact Center to limit the size (in bytes) of all emails being sent from...
View ArticleHotFix KB404909 - Ports becoming stuck in Dialing or Ringing states
Article ID: 52563 - Last Review: October 30, 2017PROBLEMIVR Ports were becoming stuck in Dialing or Ringing states intermittently. SYMPTOMSThe port logs will show warnings/errors like the...
View ArticleHotFix KB418119 - Softphone Answer button greyed out while call ringing
Article ID: 52562 - Last Review: October 30, 2017PROBLEMWhen a Softphone user was off-hook and went back on-hook at the same moment an ACD call was offered to them, the Answer button would sometimes...
View ArticleWhite Paper: Administrative Installations Using System Management Software
Article ID:52183 - Last Review: October 30, 2017SummaryThe attached white paper provides general guidance on deploying the MiContact Center Client Component Pack (CCP) through the use of administrative...
View ArticleRelease Notes for MiContact Center Business version 8.1.4.0
Article ID: 52564 - Last Review: November 6, 2017INFORMATIONThe attached documents contains the detailed release notes for MiContact Center Version 8.1.4.0.MiContact Center Business software can be...
View ArticleHotFix KB421532 - WorkForce Management Connector intermittently timing out...
Article ID: 52565 - Last Review: November 15, 2017PROBLEMWhen communicating with SQL the WFM Connector's scripts would intermittently time out, or suffer poor performance.RESOLUTIONThis HotFix is to be...
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ACD Hotdesking using the MiContact Center Softphone and a single license on...
Article ID: 51976 - Last Review: November 22, 2017PROBLEMWhen configuring your MCD to use a Softphone Extension and a HotDesking ACD agent, you should only need to use one license on your MCD, by...
View ArticleAgent Idle time resets to zero if the Agent makes an Outbound Call or...
Article ID: 50021 - Last Review: November 29, 2017PROBLEMIn your realtime monitors, agent Idle times reset to zero after they handle a non-ACD or outbound call. SYMPTOMSThe PBX determines who will...
View ArticleClient and Server Port Requirements
Article ID: 51887 - Last Review: November 30, 2017 SUMMARYThe following article contains a list of the ports required by the Contact Center Solutions suite. This information is useful for IT...
View ArticleInstalling MiCC on Windows 2012 or Windows 10
Article ID: 51798 - Last Review: November 30, 2017INFORMATION Installing MiCC or IVR onto a Windows 2012 or Windows 10 carries with it a few unexpected challenges. Below we've outlined the main two...
View ArticleLicense not converted when changing from 7.X (or older) to 8.1.4.0 in AMC.
Article ID: 52566 - Last Review: December 1, 2017PROBLEMWhen upgrading a site, you change the Software Version from 7.X (or older) directly to 8.1.4.0. After updating the record, it still shows 7.X...
View ArticleLicense not converted when changing from 7.X (or older) to 8.1 (or newer) in...
Article ID: 52529 - Last Review: March 3, 2017PROBLEMWhen upgrading a site, you change the Software Version from 7.X (or older) directly to 8.1 (or newer). After updating the record, it still shows...
View ArticleGolden Rules for configuring MiVoice Business (3300)
Article ID: 50560 - Last Review: December 6, 2017INFORMATION prairieFyre support will frequently reference our Golden Rules for PBX configuration. These are the required settings to ensure that your...
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Calls waiting in Queue when agents are idle
Article ID: 51195 - Last Review: December 6, 2017PROBLEMIn a high call volume environment, it may appear that calls are waiting in queue while agents are idle. CAUSEIn the 3300's System Options...
View ArticleHotFix KB425351 - Agents intermittently being logged out of Ignite
Article ID: 52567 - Last Review: December 9, 2017PROBLEMIntermittently the MiVoice Business sends an unexpected phone logout event. When this occurs Ignite sees this as an agent logout, and proceeds...
View ArticleHotFix KB424057 - Unable to log out of CCMWeb and log in as another user if...
Article ID: 52568 - Last Review: December 8, 2017PROBLEMWhen using Active Directory authentication users would be logged into CCMWeb automatically. Any attempt to log out of CCMWeb in order to change...
View ArticleHotFix KB425468 - Certain days will not summarize
Article ID: 52569 - Last Review: December 18, 2017PROBLEMSummarization fails for certain days. SYMPTOMSIn the DataService logfile you will see something like the following:Error 2017-Sep-15...
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