Article ID: 52566 - Last Review: December 1, 2017
PROBLEM
When upgrading a site, you change the Software Version from 7.X (or older) directly to 8.1.4.0. After updating the record, it still shows 7.X licensing objects (listed as EE, BE , Basic, Standard, Advanced, Premium Agents or Employees).
WORKAROUND
1. Set the Software Version back to where it was originally (or 7.1.3.3). Click Update.
2. Set the Software Version to 8.0.0.0. Click Update.
NOTE: The licensing should convert to the 8.X Licensing model now.
3. Set the Software Version to the correct version (8.1.X.X). Click Update.
If this does not work, please log a ticket with the AMC support team at AMC_Accounts@Mitel.com .
RESOLUTION
A code fix is being applied to the AMC in January 2018 to ensure that the conversion occurs whether you change to 8.0.0.0, or any newer 8.X release.
APPLIES TO
AMC, MiCC 8.1.4.0
Keywords: AMC conversion license update