Howto - Changing the time the stats reset to zero

HOWTO

Change the time of day that Enterprise Stats reset to zero.

SYMPTOMS

By default, Enterprise stats reset to zero at midnight. In certain environments, it is desired to reset stats at an alternate time of day.

CAUSE

A registry key can be used to control the time of  daily reset. If this key is not present, the daily reset occurs at midnight (00:00:00).

WORKAROUND

MiContact Center 5.X

• Open Registry Editor (start > run > regedit).
• Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\prairieFyre Software Inc\CCM\Common.
• Create a new REG_SZ (String value) key called DailyResetTimeOfDay.
• The value is in HH:MM:SS and needs to be set to the time you wish the reset to occur. 
• (Eg. A 7pm reset would need the value 19:00:00, a 1am reset would need the value 01:00:00).

MiContact Center 6.X or Newer

1. Go to [InstallDir]\Services\ConfigService\ .
2. Launch the GlobalAppSettingsEditor.exe .
3. Fill in the following fields:

• Application: prairieFyre.Services.EnterpriseServer.exe
• SectionGroup: prairieFyre.BAL.DataAnalysis.Properties.Settings
• Name: DailyResetTimeOfDay
• Value: (Enter your desired time here in HH:MM:SS format, eg: 00:00:00 for midnight)
• Description: (Enter anything here.  eg: Who made the change, or why)

APPLIES TO

CCM 5.X and newer