HotFix KB424049 - Certain days do not summarize
Article ID: 52570 - Last Review: December 19, 2017PROBLEMSome days will not summarize. SYMPTOMSIn the DataService logfile you will see errors like the following:Error 2017-Sep-15 11:10:41.939 Object...
View ArticleHotFix KB425587 - Workforce Scheduling employee not being assigned enough shifts
Article ID: 52571 - Last Review: January 2, 2018PROBLEMIntermittently employees were not being assigned enough shifts by Workforce Scheduling. RESOLUTIONThis HotFix is to be installed onto MiContact...
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Historical Data Purge Tool - What to do when the SQLExpress database has...
Article ID: 50933 - Last Review: January 22, 2018 (added caveat regarding how much data can be purged at a time)SUMMARYIf SQL Express is used in the CCM/IQ environment, it imposes a 10 GB capacity (or...
View ArticleHowto - Changing the time the stats reset to zero
Article ID: 51296 - Last Review: January 24, 2018HOWTOChange the time of day that Enterprise Stats reset to zero.SYMPTOMSBy default, Enterprise stats reset to zero at midnight. In certain environments,...
View ArticleHowTo - Increase ElasticSearch maximum memory size
INFORMATIONIn a high-volume multimedia environment, the default ElasticSearch maximum memory size may be insufficient, and the service may restart on occasion, causing an alarm ALM0155. Use the...
View ArticleSIP 8.1 - Known limitations
Article ID: 52441 - Last Review: January 26, 2018INFORMATIONIn MiContact Center Version 8.1.0.1 we are introducing the ability to connect to supported SIP platforms. At launch, we will have some...
View ArticleHowTo - Setup a Reverse Proxy in Apache for webchat
Article ID: 52450 - Last Review: February 15, 2018INFORMATIONApache web servers enable multiple methods of implementing reverse proxies. The following is the tested and supported configuration for...
View ArticleHotFix KB426218 - IVR Ports not answering
Article ID: 52572 - Last Review: Febryary 20, 2018PROBLEMIntermittently IVR Ports would stop answering calls. RESOLUTIONThis HotFix is to be applied onto MiContact Center Business 8.1.4.0.1. Download...
View ArticleHotFix KB428628 - Worktimer inaccuracies in Ignite inbox
Article ID: 52574 - Last Review: February 22, 2018PROBLEMUsers were having issues with worktimers stacking up and not clearing, not matching the actual status of the agent, and timers expiring then...
View ArticleALM0031 - Data Link
Article ID: 51373 - Last Review: June 5, 2017DESCRIPTIONThis alarm indicates communication problems between the MiContact Center server and the PBX (MiVoice Business) or CTI Server (SIP Environment)...
View ArticleRelease Notes for MiContact Center Business version 9.0.0.0
Article ID: 52575 - Last Review: March 1, 2018INFORMATIONThe attached document contains the detailed release notes for MiContact Center Business version 9.0.0.0 This version of MiContact Center...
View ArticleSupported MiVoice Business (MCD) releases by MiCC Version
Article ID: 51183 - Last Review: March 1, 2018INFORMATIONBelow is a table displays the supported MiVoice Business (3300) software versions for MiContact Center by version. Using an unsupported MiVoice...
View ArticlePre-Requisite Software Compatibility by MiCC Version
Article ID: 51491 - Last Review: , March 1, 2018INFORMATIONThe following tables show what versions of .NET, IE, SQL, Windows (Server), and Windows (Client) are supported by version of prairieFyre...
View ArticleHotFix KB427310 - Account codes not pegging in Conversation Detail Report
Article ID: 52576 - Last Review: March 1, 2018PROBLEMIntermittently account codes were not being pegged in a Conversation Detail Report This occurred on a MiContact Center Business server with a...
View ArticleHotFix KB435696 - Multiple Realtime issues
Article ID: 52577 - Last Review: March 7, 2018PROBLEMThis HotFix addresses multiple issues:QueueNow monitor not updating accuratelyNewly added agents do not show realtime status in Contact Center...
View ArticleChanging Microsoft SQL Server Default Collation
Article ID: 52321 - Last Review: March 9, 2018PROBLEMDuring the installation of MiContact Center release 8.0 and above, the pre-requisite check warns (if upgrading) or fails (if newly installing) on...
View ArticleHotFix KB427400 - IVR and Multimedia reporting fixes
Article ID: 52578 - Last Review: March 15, 2018PROBLEMThis HotFix addresses multiple issues:Hunt Group Port durations do not match the Condition report durationsSome calls were pegged as both Abandoned...
View ArticleHotFix KB435896 - Multiple fixes for Web Ignite and Omni Channel.
Article ID: 52579 - Last Review: March 15, 2018PROBLEMThis HotFix addresses three issues:Existing case not found because the phone number contains a leading digit of '9'.Persist all callIDs throughout...
View ArticleHotFix KB427694 - DNIS Group Performance by Queue was showing double the ACD...
Article ID: 52580 - Last Review: March 19, 2018PROBLEMDNIS Group Performance by Queue was showing double the ACD calls offered and handled for Ring Groups. RESOLUTIONThis HotFix is to be installed onto...
View ArticleHotFix KB427410 - When loading SSL certificate the MiContact Center server...
Article ID: 52581 - Last Review: March 20, 2018PROBLEMWhen loading SSL certificate the MiContact Center server would not continue to next certificate if it encountered a load error on one ....
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